What are the responsibilities and job description for the Nursery Office Support position at Bachman's Inc.?
Nursery Office Support
Job Duties:
- Coordinate and control customer and non-customer interaction traffic including walk-ins, phone calls, and emails.
- Professionally greet customers, understand their needs, and direct/connect them with appropriate on-site staff.
- Manage and direct incoming customer phone calls and email requests.
- Direct inbound/outbound trucking to proper personnel and location.
- Assist in invoicing customer orders under direction and provide credits to customers as needed.
- Assist Production, Fulfillment, and Sales teams with various needs, such as bookkeeping and data entry.
- Perform other duties as assigned.
Qualifications:
- Two years of experience in customer service within related field.
- Ability to demonstrate polished customer service communication skills, ensuring a positive experience for all customers.
- Operate Microsoft Office and Google applications, such as Outlook, Excel, Word, and Google Calendars
- Utilize Point of Sale (POS) and Customer Resource Management (CRM) systems efficiently.
- Basic working knowledge of landscape plant material, preferred.
- Demonstrate ability to work effectively within a team to accomplish shared tasks and goals.
- Employee Discount
- Wellness
- Employee Assistance Program (EAP)
Schedule: Seasonal Position, Monday-Friday, weekends and longer hours possible during peak periods.
Compensation: $17.50-$20.00/hr
Bachman's is an Equal Opportunity Employer
Salary : $18 - $20
