Maintenance Coordinator

About You

• You are a master of scheduling and routing, with a keen eye for details.
• You’re a stickler for making sure addresses and phone numbers are correct every time.
• You recognize that how you serve customers is critical to preserving the reputation of the company.
• You pride yourself on your commitment to accuracy, your optimization of service routes, and the top-notch care you provide to customers.
• You are known among your friends as the go-to organizer, because you jump at the chance to coordinate travel plans and fun outings, and you relay the info to everyone to ensure things run smoothly.
• You possess the confidence and skill to navigate awkward and uncomfortable conversations, addressing concerns with empathy and professionalism.
• You know how to listen to understand, and you can properly prioritize customer service, administrative work and employee needs.
• You get fulfillment from making a sale, knowing that you have both helped the company and successfully educated the customer about a needed service.
• You are an HR nerd– you like familiarizing yourself with policies, you document to a ‘T,’ you are a stickler for compliance, and you love reading a good article about how to increase employee engagement.
• You thrive in a workplace that strongly emphasizes adherence to Standard Operating Procedures, while embracing the opportunity to create and implement efficient processes.
• You’re recognized as an authentic and empathetic leader in the office. Your genuine connection with employees lifts them up, while ensuring accountability remains a priority.
• You are the “office expert” when it comes to technology. You get excited at the thought of getting to know a new software application and are always coming up with ways to streamline operations.
• When you have an idea or a problem, you speak up and offer a solution, rather than hoping someone else will bring up the issue.
• You like a busy work environment. When “things are slow,” you find projects and tasks to accomplish, because you don’t like to sit still.

Pay rate: $55-65K per year, based on experience

Maintenance Coordinator Benefits

• Paid time off
• Health insurance w/ employer contribution
• Dental & Vision Insurance w/ employer contribution
• Life insurance & disability insurance at group rate (employee paid)
• Direct Primary Care (personal doctor) – Free doctor visits
• Retirement plan - IRA w/ 3% Company Match
• $100 Boot Allowance after 1 year of employment
• Profit Sharing
• $1,000 Employee Referral Program
• Free company uniforms and company-provided tools, equipment & PPE
• Phone reimbursement allowance
• Company events, employee awards and Open Book Management Meetings with catering provided

About Us

At Back to Nature Landscaping, we are dedicated to crafting breathtaking outdoor spaces that inspire and transform. With our passion for creating extraordinary landscapes, we have established ourselves as industry leaders known for our meticulous attention to detail and unwavering commitment to excellence.

As a member of our team, you will be part of an organization that values "The Human Element." We believe that landscapes have the power to enhance the human experience, and we strive to create outdoor environments that evoke emotions, foster connection, and promote well-being. By embracing this core value, we create a supportive and collaborative work environment where your unique skills and contributions are valued and celebrated.

Joining us means being part of a dynamic group of professionals who share a common love for nature and a drive to make a lasting impact. At Back to Nature Landscaping, you will have the opportunity to unleash your creativity, collaborate with talented individuals, and contribute to the realization of stunning outdoor environments that leave a strong impression.

Please see our website for more details: https://www.backtonaturelandscaping.com/

Maintenance Coordinator Expectations

• You’ll be the primary voice and face of the company for incoming calls and emails from our maintenance clients, responding to as many as 30 calls per day.
• Most of your day will be focused on our maintenance division, which provides mowing, weed control, mulching, pruning, clean-ups, lawn fertilization and snow & ice services.
• You’ll be collaborating with the Maintenance Account Manager in all aspects of your role– from routing to HR duties to handling the needs of the crews.
• You’re able to work accurately at a fast pace: you’ll be answering the phone, finding out what the customer needs, selling the job and contacting the Maintenance Account Manager to coordinate from there, all while balancing other tasks and projects.
• You actively listen to clients and are able to sell them additional services based on their specific needs or issues– even when they don’t quite know what they need.
• To start, you’ll be overseeing 5 crews as our Maintenance Coordinator, alongside the Maintenance Account Manager, and you will be responsible for administrative HR duties, including hiring field technicians, onboarding, maintaining employee documentation, handling write-ups, and conducting terminations.
• At the beginning of the season, you’ll be responsible for creating sensible and efficient routes for each of our technicians in the maintenance division and will regularly tweak them as customers roll on and off our roster.
• You’ll be responsible for notifying clients of upcoming services on the schedule, educating them about everything we offer and proactively planning around weather events.
• Another major responsibility is managing the service contract renewal process each year, ensuring customers have an excellent experience and explaining the ins and outs of what they’re getting.
• During the winter months, you’ll also be responsible for monitoring the weather and dispatching crews as needed for snow & ice services.
• You’ll be the main point of contact for our Maintenance Account Managers, giving them all the important details they need to be successful every day.
• You’ll be following up with clients after projects to make sure they’re satisfied with completed services and encouraging clients to provide online reviews.
• You’ll be responsible for sending out invoices and collecting payments on a regular basis.

Maintenance Coordinator Experience

We’re flexible on the number of years of previous experience for this role. We highly favor talent and interest. Some candidates may see this list and feel discouraged because they don’t match all the items. Please apply anyway: there’s a good chance you’re more wonderful than you think you are.

• Service Scheduling, Logistics, or Dispatching experience
• Receptionist, call center, or customer service experience
• Management or supervisory experience
• Sales experience
• HR experience, including employee relations, conflict resolution & terminations
• Administrative support experience
• Experience with Quickbooks or other bookkeeping software
• Experience with Excel or Google Sheets
• Experience using a CRM (LMN a plus!)
• Marketing experience a plus
• Lawn care or landscaping experience a plus

How To Apply:

• Click the "Apply Now" button
• Tell me about a time that one of your crews (or employees) was consistently falling behind schedule, resulting in customer dissatisfaction and delays. What did you do?
• Include your resume

If you are in any of the following or similar positions, APPLY TODAY! Come join a company that is truly dedicated to making a career for you.

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Job Type: Full-time

Pay: $55,000.00 - $65,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Weekends as needed

Application Question(s):

• Tell me about a time that one of your crews (or employees) was consistently falling behind schedule, resulting in customer dissatisfaction and delays. What did you do?

Experience:

• Service Scheduling, Logistics, or Dispatching: 3 years (Preferred)
• Management or supervisory: 3 years (Preferred)
• HR experience, including employee relations and terminations: 3 years (Preferred)
• Administrative support: 3 years (Preferred)
• Quickbooks or other bookkeeping software: 1 year (Preferred)
• Excel or Google Sheets: 1 year (Preferred)
• CRM (LMN a plus!): 1 year (Preferred)
• Marketing: 1 year (Preferred)
• Receptionist, call center, or customer service: 3 years (Preferred)
• Lawn care or landscaping: 1 year (Preferred)

Work Location: In person

Salary : $55,000 - $65,000