What are the responsibilities and job description for the Logistics Account Manager position at Backhaul Direct, LLC?
Backhaul Direct is hiring a Logistics Account Manager for our Indianapolis, IN office. The Logistics Account Manager is on our sales team and is responsible for managing dedicated customer accounts. This Logistics Account Manager requires great communication skills, energetic personality, and a strong work ethic. The ability to comprehend complex situations and foresee what needs to be accomplished to achieve success is essential to this position. We are looking for a Logistics Account Manager that possesses a self-starter mentality, who can provide ownership and accountability.
Who is Backhaul Direct?
An innovative 3PL provider—unyielding in our commitment to manage, streamline, and relentlessly deliver effective freight solutions. Backhaul Direct has been evolving since 2004—from a small start-up to becoming a major domestic and international logistics provider. BHD's balanced approach towards innovation and customer service gives our shipping clients the ability to stay ahead of the curve, while still receiving one-on-one personal attention.
What will you do as the Logistics Account Manager?
- Manage assigned customer accounts and expand transportation services by providing customer service and finding ways to solve customer shipping needs
- Manage the relationship between the customer and the company
- Create solutions based on customer needs
- Build strong relationships with customers by staying in constant communication to ensure day-to-day and long-term needs are met
- Demonstrates industry knowledge and ability and can apply the competency in new or complex situations
- Leverage organizational skills to manage multiple customers
- Manage customer expectations and provide exceptional customer service
- Collaboratively work with other departments to properly manage customer needs
What qualifications do you need to become a Logistics Account Manager?
- Bachelor’s degree in business, logistics, supply chain, or management preferred
- 3-5 years of experience in inside sales or account management preferred, specifically within the transportation industry preferred
- Strong work ethic and self-driven
- Confident decision-making skills, and ability to maintain composure in stressful situations
- Strong sense of urgency to complete tasks in order to thrive in a fast-paced work environment
- Effective, professional communication
- An entrepreneurial attitude and growth mindset
Why choose Backhaul Direct as a Logistics Account Manager?
- Competitive salaries and commission opportunities
- Nonexistent dress code (disclaimer: public nudity is highly discouraged and probably illegal)
-
90-day training program (think of it as getting paid to continue your education)
- Strong fundamentals about who we are (Our Fundamentals | Backhaul Direct)
- Robust benefit packages (including medical, dental, vision, life, disability, 401k match, PTO, and paid holidays)
- Internal growth opportunities for high performers
- This is a preferred in-office position.
Backhaul Direct provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
