Demo

Escrow Manager

Baird & Warner
Schaumburg, IL Full Time
POSTED ON 1/14/2025
AVAILABLE BEFORE 4/10/2025

About Baird & Warner Real Estate

Over the last decade, Baird & Warner was named a Chicago Tribune Top Workplace ten times in a row. But we didn’t get there by accident — behind every great company is a culture created by the professionals who work there. Throughout our rich history, one thing has remained true : we believe that when you give people the support they need, amazing things can happen. That’s why at Baird & Warner we empower you to be independent, to grow in your career, to do the right thing by your colleagues and your community, and to have a true work / life balance. We truly care about making our team feel part of something bigger by sharing a single purpose — making it easier for homebuyers and sellers to realize their real estate dreams.

Job Summary :

The Escrow Manager aligns with stakeholder teams across the business and brands, including sales and operations, to deliver a consistent experience to clients and customers in an effort to create superior interactions that engage our clients and create memorable moments unlike any other in the title industry.

Key Responsibilities :

Escrow Manager

  • Responsible for the escrow team performance.
  • Monthly 10X10 (one on one) meetings with closing staff.
  • Ensure our scheduling department has enough bandwidth to accommodate all requests.
  • Close files during peak days.
  • Support VP Escrow Operations Manager

Requirements :

  • Bachelor's degree or experience equivalent
  • 5 years escrow closing experience
  • 5 years of experience in Customer Experience
  • Strong analytical skills with the ability to analyze ambiguous and complex closing issues
  • Ability to collaborate and influence decision makers
  • Exceptional verbal, written and presentation communication skills
  • Customer-focused, adaptable, and a natural problem solver
  • Strong organizational and interpersonal skills
  • Experience in training
  • Ability to prioritize, coordinate, and multitask
  • Experience in managing survey programs, especially Net Promoter Score, is a plus
  • Benefits :

    Medical, dental, PTO, VTO

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