What are the responsibilities and job description for the Dragon / Customer Service position at Balance Pan-Asian Grille?
Job Description
Welcome to Balance! We're a fast-casual brand homegrown in Toledo serving vegetable-forward fresh Bowls, Snacks, Tacos, and hand-shaken BubbleTea! We have 3 locations in the Toledo area: Sylvania, Perrysburg, and Downtown Toledo. Check out our menu here: http://balance.menu
The Dragon BA is a customer facing position and the main point of contact for all guests at Balance Grille. They encourage a positive overall brand image and will do this by maintaining a energetic persona while working with coworkers and customers. The Dragon BA acts as an asset in the overall success of daily customer interactions and the public perception of our brand.
Job Duties
- Engages in professional and friendly interactions with customers at all times.
- Maintains order accuracy.
- Generates higher sales by upselling the menu.
- Accurately processes in-store transactions on the POS.
- Knowledgeable of dietary restrictions, allergens and other common specialty diets.
- Stays up to date on all menu items details and can accurately explain flavor profiles, dietary concerns, and ingredient descriptions to customers.
- Capable of creating a positive and lasting first impression.
- Adheres to all health code standards and up-to-date practices.
- Engages in proper re-stocking and FIFO practices to ensure the freshest and highest-quality product.
- Ensures that all food storage units are cleaned properly and stored carefully to prevent breakage.
- Maintains cleanliness and organization of all dining room furniture, workstations, door thresholds, coolers, walls and flooring.
Essentials & Behavioral Characteristics:
- Positive attitude, is pleasant and helpful to staff and customers.
- Team player, has the best interests of the entire staff in mind and acts according to this belief.
- Strong work-ethic, performs the job to the best of their ability.
- Attention to detail, ensures order accuracy and consistency.
- Coachable, is able to take direction and carry out instructions.
- Time-Management, uses their time usefully and efficiently.
- Self-accountable, shows up on-time and is physically and mentally ready to work.
Grow at Balance by continuing to cross-train and learn more positions. Earn raises at your own pace, gain schedule flexibility and variety, and take on responsibility as your comfort level grows. We offer weekly pay, free meals on each shift, and holidays off. We schedule around your availability, or with an Open Availability, unlock higher pay and pto!
