Hospitality Services Director/Human Resources

We are seeking talented and team-oriented associates to join our comfortable and elegant environment at Balfour Longmont located in Longmont, CO and situated at the base of the Rocky Mountains. We encourage you to join our team as we deliver exceptional service for our residents.

Why work for Balfour?

• Healthcare coverage for eligible employees
• 401k with matching
• Generous paid time off (PTO) plan
• Tuition Reimbursement Program
• Professional development opportunities
• Employee Referral Bonus
• Employee Resident Referral Bonus Programs

Schedule: Full time Days

Position Summary:

This position provides exemplary leadership to ensure exceptional experiences for residents, families, and associates while fostering a culture of service, safety, and engagement. This role combines oversight of hospitality services with comprehensive human resources responsibilities, including customer service, operations, compliance, employee engagement, and financial management. The director ensures smooth integration of resident-focused services with associate-centric HR practices, achieving operational excellence, satisfaction, and loyalty.

Essential Job Functions:

• • Manage resident and family satisfaction by addressing concerns, anticipating needs, and driving process improvements.
  • Oversee smooth and service-oriented front desk operations and ensure accurate records and information.
  • Support the community sales process and collaborate on resident move-in, transfers, and move-outs to create seamless experiences.
  • Coordinate with other departments to ensure timely and efficient services, focusing one enhancing residents' well-being.
  • Monitor resident health and safety, report changes in conditions, and facilitate risk management.
  • Oversee recruitment, onboarding, orientation, and offboarding processes to support a high-performing team.
  • Develop and manage associates’ performance, goal-setting, and professional development.
  • Address associate relations issues, grievances, and complaints while maintaining compliance with employment laws and company policies.
  • Coordinate benefits, payroll, and HRIS data management to ensure accurate, timely, and secure operations.
  • Champion Diversity, Equity, and Inclusion initiatives and associate recognition programs.
  • Responsible for managing associate training.
  • Motivate and lead a high-performing, service-oriented Customer Service and HR team.
  • Provide coaching, mentoring, and teambuilding to enhance associate engagement and satisfaction.
  • Conduct regular meetings with teams to ensure alignment on goals and expectations.
  • Identify and develop future talent through succession planning.
  • Manage departmental budgets, balancing financial goals with service quality.
  • Oversee billing, rent collection, and resolution of resident account discrepancies.
  • Monitor and manage workers’ compensation claims, risks, and incidents.
  • Implement continuous improvement strategies to optimize processes and outcomes.
  • Ensure adherence to regulations, laws, and organizational policies, including associate licensing and community standards.
  • Maintain accurate administrative files, logs, and records for both residents and associates.
  • Prepare and submit required reports and documentation to relevant stakeholders.

Qualifications and Skills Education/Experience:

• • Bachelor’s Degree in Human Resources, Business Administration, or a related field.
  • 5 years of combined experience in customer service, hospitality services, or human resources.
  • 3 years in a supervisory or leadership role.
  • HR certifications (e.g., SHRM-CP, SHRM-SCP, PHR, SPHR) preferred.
  • High competency in the use of multiple forms of technology, including: Microsoft Office applications, internet-based and custom applications
  • Ability to work a flexible schedule, including evenings, nights, weekends and holidays as needed

About Balfour Senior Living:

Founded in 1997, Balfour Senior Living has received national and international recognition for the quality of its exterior architecture and its elegant interior design marked by the use of a vibrant color palette and a diverse collection of fine art. Since the first community in 1999, Balfour has grown to include ten communities with new projects on the horizon.

Balfour Senior Living is an Equal Opportunity Employer (EOE)