What are the responsibilities and job description for the Customer Service Coordinator position at Baltimore County?
Pay Schedule I, Grade 21, Regular Schedule: 35 hours per week
A vacancy exists in the Department of Public Works, Metro District Financing & Petitions.
A list of eligible applicants will be established based on the examination as outlined below.
Current and future vacancies occurring in any Office or Department of Baltimore County General Government may be filled from the list of eligible applicants.
All interested transfer and promotional candidates must apply at this time.
List all promotions and changes in job duties due to reclassification as separate work experiences on your application. Applicants must include the dates of the promotions and reclassifications.
Note: Failure to complete all fields of the "Work Experience" section of the application will result in your application not being considered. A resume will not be considered in determining your qualifications for a position. Applicants selected for an interview may provide a resume at that time.
You MUST attach your transcript(s) or license(s) to your application.
Failure to submit proof of Licenses, Certifications and Education will result in your application not being considered. Proof of licenses, certifications, and/or education must be submitted with each application.Under general supervision, oversees and administers the customer services function for all programs in agency or bureau and supervises, and monitors the operations and staff of the Customer Service unit.
Examples of Essential Duties:
Examples of Other Duties:
Performs other related duties as required.
(NOTE: The duties and responsibilities listed above are for the purpose of determining a common set of minimum qualifications for all positions in this class. They may not include all of the essential job functions of each position in the class. Each position may not be required to perform all of the essential job functions listed).Minimum Qualifications:
Training and Experience: Possession of a high school diploma or an appropriate equivalent,
plus
Four years of experience in a customer service environment.
(Additional education may be substituted on a year-for-year basis for the required experience. Additional experience as described in the essential duties may be substituted on a year-for-year basis for the required education.)
Knowledge, Skills, and Abilities (Entry Level):
Knowledge of office practices and procedures, including filing systems. Knowledge of word processing, database management, and spreadsheet software packages.
Proof of Licenses, Certifications and Education
Applicants are required to submit proof of licenses, certifications and education beyond high school to meet the required and preferred qualifications of the position. Diplomas or transcripts must show the applicant’s major field of study. Copies and unofficial transcripts are acceptable.
Failure to submit proof of Licenses, Certifications and Education will result in your application not being considered. Proof of licenses, certifications, and/or education must be submitted with each application.
Proof of Degree Equivalency
Applicants who have obtained a degree from outside the United States of America are required to submit degree equivalence documentation from World Education Services, Inc. (www.WES.org)
Mail or deliver documents to:
ATTN: Customer Service Coordinator
Office of Human Resources
Baltimore County Government
308 Allegheny Ave.
Towson, MD 21204
You can attach your transcript(s) or license(s) to your application.
Examination Procedure
Applicants will be qualified based on an evaluation of their training and experience, as stated on their application, which includes answers to the supplemental questions. Applicants must state the dates and duties of past and present experience clearly and completely for evaluation purposes.Supplemental Information Physical and Environmental Conditions:
The work of this classification is essentially sedentary, but may include occasional walking, standing, and/or other limited physical activities, and traveling throughout the County.
Employment Background Investigation
Applicants selected for an appointment to a position in Baltimore County must successfully complete an employment background investigation, including, but not limited to a criminal background, education, and fingerprint check.
A vacancy exists in the Department of Public Works, Metro District Financing & Petitions.
A list of eligible applicants will be established based on the examination as outlined below.
Current and future vacancies occurring in any Office or Department of Baltimore County General Government may be filled from the list of eligible applicants.
All interested transfer and promotional candidates must apply at this time.
List all promotions and changes in job duties due to reclassification as separate work experiences on your application. Applicants must include the dates of the promotions and reclassifications.
Note: Failure to complete all fields of the "Work Experience" section of the application will result in your application not being considered. A resume will not be considered in determining your qualifications for a position. Applicants selected for an interview may provide a resume at that time.
You MUST attach your transcript(s) or license(s) to your application.
Failure to submit proof of Licenses, Certifications and Education will result in your application not being considered. Proof of licenses, certifications, and/or education must be submitted with each application.Under general supervision, oversees and administers the customer services function for all programs in agency or bureau and supervises, and monitors the operations and staff of the Customer Service unit.
Examples of Essential Duties:
- Coordinates customer services activities for the agency or bureau and meets with using agencies.
- Receives, investigates, and resolves inquiries, requests, and complaints from County agencies, outside organizations, residents, and other tenants of owned or leased facilities maintained by the bureau.
- Performs inspections and site checks as needed.
- Supervises the staff of call taking center providing assistance.
- Conducts performance evaluations and administers counseling and discipline as warranted.
- Oversees, facilitates, and coordinates service provider/vendor contracts. May meet with contractors and vendors.
- Maintains records and files, and prepares correspondence, reports, and other documents as needed.
- Accesses databases to establish, retrieve, review, track, and revise records.
Examples of Other Duties:
Performs other related duties as required.
(NOTE: The duties and responsibilities listed above are for the purpose of determining a common set of minimum qualifications for all positions in this class. They may not include all of the essential job functions of each position in the class. Each position may not be required to perform all of the essential job functions listed).Minimum Qualifications:
Training and Experience: Possession of a high school diploma or an appropriate equivalent,
plus
Four years of experience in a customer service environment.
(Additional education may be substituted on a year-for-year basis for the required experience. Additional experience as described in the essential duties may be substituted on a year-for-year basis for the required education.)
Knowledge, Skills, and Abilities (Entry Level):
Knowledge of office practices and procedures, including filing systems. Knowledge of word processing, database management, and spreadsheet software packages.
- Ability to understand and interpret County and departmental rules, regulations, policies, and procedures.
- Ability to communicate effectively, both verbally and in written form. Ability to establish and maintain effective working relationships.
- Ability to use good judgment to investigate and resolve customer related problems.
- Ability to plan, assign, supervise, review, and evaluate the work of others.
- Knowledge of County and departmental rules, regulations, policies, and procedures.
- Skilled in the operation of automated office systems including word processing, database management, and spreadsheet software packages.
- Skilled in planning, assigning, supervising, review, and evaluation the work of others.
- Skilled in preparing correspondence, reports, and maintaining records. Skill in addressing and resolving customer issues and problems.
Proof of Licenses, Certifications and Education
Applicants are required to submit proof of licenses, certifications and education beyond high school to meet the required and preferred qualifications of the position. Diplomas or transcripts must show the applicant’s major field of study. Copies and unofficial transcripts are acceptable.
Failure to submit proof of Licenses, Certifications and Education will result in your application not being considered. Proof of licenses, certifications, and/or education must be submitted with each application.
Proof of Degree Equivalency
Applicants who have obtained a degree from outside the United States of America are required to submit degree equivalence documentation from World Education Services, Inc. (www.WES.org)
Mail or deliver documents to:
ATTN: Customer Service Coordinator
Office of Human Resources
Baltimore County Government
308 Allegheny Ave.
Towson, MD 21204
You can attach your transcript(s) or license(s) to your application.
Examination Procedure
Applicants will be qualified based on an evaluation of their training and experience, as stated on their application, which includes answers to the supplemental questions. Applicants must state the dates and duties of past and present experience clearly and completely for evaluation purposes.Supplemental Information Physical and Environmental Conditions:
The work of this classification is essentially sedentary, but may include occasional walking, standing, and/or other limited physical activities, and traveling throughout the County.
Employment Background Investigation
Applicants selected for an appointment to a position in Baltimore County must successfully complete an employment background investigation, including, but not limited to a criminal background, education, and fingerprint check.
Salary : $39,593 - $45,549
