What are the responsibilities and job description for the Office Automation Analyst position at Baltimore County?
Pay Schedule I, Grade 28, Regular Schedule: 35 hours per week
A vacancy exists in the Department of Public Works and Transportation, Bureau of Engineering & Construction.
A list of eligible applicants will be established based on the examination as outlined below.
Current and future vacancies occurring within this class may be filled from the list of eligible applicants.
All interested transfer and promotional candidates must apply at this time.
List all promotions and changes in job duties due to reclassification as separate work experience on your application. Applicants must include the dates of the promotions and reclassifications.
Note: Failure to complete all fields of the "Work Experience" section of the application will result in your application not being considered. A resume will not be considered in determining your qualifications for a position. Applicants selected for an interview may provide a resume at that time.
Under general supervision, will be responsible for administering automated applications and workflow procedures within Department of Public Works and Transportation (DPWT), utilizing software applications deployed within the department. To become a Subject Matter Expert (SME) for specific software applications utilized within the department. Such software applications will include but are not limited; Workday, CityWorks, Power BI, ArcGIS and etc. Responsibilities will also include providing training and assistance to office personnel with the use of applications deployed within the department. To update data, customize reports, develop and prepare Quick Reference Cards (QRC’s) and other documentation for deployment, implementation, training and administrative analysis within the Department.
Assists in identifying, evaluating, compiling and implementing workflow processes within the Department of Public Works and Transportation (DPWT).
Assists in the preparation of queries, reports and publishing of data from various applications as required for administrative analysis.
Manually gathers necessary data and/or information from users, databases, and other resources to provide for analysis to develop and implement new automation workflow process and protocols.
Provides technical support, guidance, and training on any software applications implemented within the department. This may require hands-on training with individual personnel, as well as video training sessions.
Serves as an agency liaison to the Office of Information Technology, vendors, and other agencies.
Is proficient with any new and existing software applications implemented and/or deployed within the Department of Public Works and Transportation (DPWT), as required.
Prepares workflow solution documentation as required to assist in success fully software deployments or new workflow protocols.
Prepares training documents, including Quick Reference Cards (QRC’s) and other training documentation necessary for successful deployment, implementation and use of software applications and workflow processes.
Examples of Other Duties
Performs other related duties as required.
(NOTE: The duties and responsibilities listed above are for the purpose of determining a common set of minimum qualifications for all positions in this class. They may not include all of the essential job functions of each position in the class. Each position may not be required to perform all of the essential job functions listed.)Required Qualifications
Graduation from an accredited college or university with a bachelor’s degree in Business, Engineering, Computer Science, or a related field.
PLUS
At least five years’ experience in systems analysis, change management analysis, project management, program analysis, or a closely related field.
Additional experience may be substituted on a year-for-year basis up to a maximum of four years for the required education.
Additional education in a field listed above may be substituted on a year-for-year basis up to a maximum of two years for the required experience.
PREFERRED QUALIFICATIONS
Extensive use utilizing Cityworks, and Workday software applications.
Ability to create workflow charts and standard operating procedure documents related to business workflows and systems.
Candidate must also demonstrate the skills listed below:
Excellent written and verbal communication.
Detail oriented; technologically savvy.
In-depth knowledge of computer file and directory management.
Strong editing skills with the ability to convey cogent thoughts via minimal text.
Expert knowledge of Microsoft Office (Word, Excel and PowerPoint).
Highly motivated, well organized and able to multi-task.
Ability to work well with a wide range of people both in a team-based environment and independently.
EXAMINATION PROCEDURE
Applicants will be qualified based on an evaluation of their training and experience, as stated on their application, which includes answers to the supplemental questions. Applicants must state the dates and duties of past and present experience clearly and completely for evaluation purposes.
New employees are strongly encouraged to get COVID-19 vaccination.
Physical and Environmental Conditions
The work of this classification is essentially sedentary, but may include occasional walking, standing, and lifting, and the operation of office equipment.
Medical Examination and Employment Background Investigation
Applicants selected for an appointment to a position in Baltimore County must successfully complete a physical examination and drug screen and an employment background investigation, including, but not limited to a criminal background, education, and fingerprint check.
Salary : $52,400 - $59,847
