What are the responsibilities and job description for the Community Outreach Specialist - UHC position at BALTIMORE MEDICAL SYSTEM, INC?
Do you love Baltimore? Do you want to do meaningful work for a company that serves your community? Do you want to be off evenings and holidays but still earn a fair and competitive wage? Look no further because BMS is your dream come true!
Current Employees Must Apply Through Their Kronos Employee Account
The Community Outreach Specialist is part of the BMS Population Health Outreach team. The COS performs processes necessary for optimizing Value Based Purchase and HEDIS outcomes for the organization and reducing unnecessary Emergency Room visits. The COS makes outgoing calls, registers patients, schedules appointments, and messages in compliance with organizational scheduling guidelines, processes, and policies based on the lists of targeted services. The Community Outreach Specialist actively participates in assigned performance improvement teams and works towards optimizing BMS policies, processes, and systems to ensure that set goals and targets are achieved. Assisting in the coordination and implementation of evidence-based programming as well as wellness events to improve health outcomes for patients is a vital responsibility of the COS. The COS exhibits and promotes a customer service standard of excellence in the performance of all duties with patients, coworkers, and outside contacts. Work requires occasional communication outside of the workgroup. Communicates with external contacts frequently and is responsible for ensuring ongoing service.
