What are the responsibilities and job description for the Operations Support Assistant position at Bank of Clarke?
Description
Position Purpose: The Operations Support Assistant is responsible for assisting internal and external customers with questions and problem-solving regarding ATM and Debit Card transactions. This role will review and follow up with cardholders on confirmed or potential fraud and perform routine debit card maintenance. There will also be a need to assist with daily Branch Operation duties.
This position is a hybrid role.
What you’ll do:
- Checkbacks in Director
- Review Daily Card Logs
- Monitor Daily and Monthly Card Reports
- Responsible for providing information and research for Debit Card transactions
- Complete service requests
- Monitor disputed transactions for possible fraudulent activity
- Supports card file maintenance for debit cards
- Research and responds to internal and external customer inquiries via email/phone
- Protect and maintain confidentiality with all customers financial data
- Acquire knowledge and adhere to department procedures, programs, products, and services
- Process Visa CAMS
- Set Up Travel Rules for cardholders
- Process Debit Card Limit Increases
- Daily Balancing of Teller Cash
- Wire Processing
- Processing Fed Funds
- Review Teller Difference Reports
- Provide Teller Cash Recycler Support
- Other duties as assigned
Requirements
Where you’ll shine:
- Excellent communication and interpersonal skills
- Ability to foster innovation and implement changes
- Comprehensive knowledge of compliance regulations and risk management
- Exceptional customer service skills
- Ability to multitask and support various departments
- Knowledge of Microsoft Programs as well as ability to learn and utilize multiple technology platforms
Where we shine:
- Offering a full suite of benefits including medical, life, dental, and vision insurance plus generous paid time off.
- Supporting associates and their families; we embrace the importance of caring for oneself and our families.
- Surrounding ourselves with smart, driven, and diverse individuals.
- Valuing integrity, commitment regarding our daily duties, and the Bank as a whole.
- Supporting local philanthropic, cultural, and artistic initiatives and organizations that our employees’ value.
- Devoted to the communities in which we serve as we help those who form the creative backbone of our market’s future economy and business value.
- Bank of Clarke is “Great Place to Work” Certified through June 2025.
- “Top Virginia Employer for Interns” award recipient (2023, 2024) through Virginia Talent and Opportunity Partnership (V-TOP.)
Working Conditions:
The individual will be required to be available after normal working hours. Business travel may be necessary to meet with vendors and attend training opportunities.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed under the knowledge/skills section are representative of the knowledge, skill set, and/or ability required. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions.
EEO M/F/V/D
