250 TREASURY SERV - TREASURY OPERATIONS SPECIALIST

250 TREASURY SERV - TREASURY OPERATIONS SPECIALIST    JOB SUMMARY:   Has responsibility to meet or exceed the required expectations of our “ESP” (Exceptional Service Provider) program (refer to the Employee Handbook).    Under general supervision of the Assistant Treasury Services Manager and in accordance with established policies and procedures, the position is a key member of the Treasury Services Department. This position will be a primary point of contact for Business Development Officers (BDO’s) and other internal partners as well as serving as liaison between potential and existing customers and various bank office support.  The individual’s performance influences the professional image of the Bank within the community it serves.    KNOWLEDGE, SKILLS & ABILITIES REQUIRED:   Education or related experience beyond the high school diploma/equivalent would be required. Minimum of one year of experience in a Treasury / Cash Management Department (or commensurate product knowledge or experience). Strong oral, written and interpersonal skills including the ability to communicate complex and sometimes difficult information in a positive and professional manner with internal and external customers. This may include resolving conflict or miscommunications. Strong people skills to work within a team environment and successfully develop and retain client relationships. Solid attention to detail; ability to gather and interpret data from various sources; organizational and time management skills. Robust decision making and problem-solving skills with the ability to work independently and provide guidance to other bank associates. Advanced knowledge of Electronic Banking & EFT products such as Business and Consumer Online Banking, Business Online Banking, Debit Cards, Credit Cards, and ACH, along with the related federal laws, regulatory guidance and internal policy.  Ability to prepare, create or interpret detailed written materials, reports and/or perform detailed mathematical functions.  Demonstrated ability to work independently and provide guidance to other bank associates.     PRIMARY RESPONSIBILITIES / EXPECTATIONS (Weighting cannot exceed 100%; each % represents the value of the job, not time spent):   Job Performance Behaviors: Contributing to organization success, job effectiveness, relationships and customer satisfaction.  (Weighting Percentage: 20%) Customer Service (Weighting 35%): Function as a liaison between BDO’s, Operations and other support areas. Provide general administrative sales support such as information and data aggregation, creating and interpreting reporting, coordinating materials for potential customer presentations and proposals and existing customer relationship reviews. Act as a central resource for BDO’s, customers and all other organizational departments regarding Treasury services. Provide support in the form of answering incoming calls received through the dedicated Treasury line or their individual business line promptly. This position will assist Treasury Supervisors, Treasury Representatives and Treasury Management with resolving complex questions and issues.   Product and Services (Weighting 25%): Assist team in account origination, documentation, and file maintenance as well as implementation of Treasury products and services including providing appropriate follow up to ensure continued superior customer experience. Order initial and replacement debit and credit cards and provide file maintenance per customer requests.  Review reports detailing completed maintenance, card order rejects and exception items and resolving any issues accordingly.  Posting credit card payments received in the branch or in the mail. Perform Lockbox transactions according to procedures. This may include opening post office boxes, setting up new lockbox customers, sorting and processing all incoming mail, and identifying and resolving any differences in a timely manner. Set up and maintain Business Online Banking accounts and services which may include ACH Services, Account Reconciliations, Positive Pay, Bill Payment, eTeller Mobile, ICS and secure customer communications.   Fraud (Weighting 20%): Implement the Bank’s Fraud Program to include, but not limited to: balancing and researching various general ledger and deposit accounts; monitor, review and analyze various reports and systems to detect and report unusual, and possibly fraudulent activity; prepare, analyze and process ACH and debit card disputes within the framework of appropriate rules and regulations (e.g. NACHA Rules, Regulation E, VISA Operating Requirements and other FFIEC Guidelines).     SECONDARY RESPONSIBILITIES:   Other duties as assigned or deemed necessary by management to ensure a continuous workflow of daily operations.     PHYSICAL REQUIREMENTS:   Repetitive motion (60%), sitting (85%)