460 TREASURY OPS TREASURY OPERATIONS SUPERVISOR

TREASURY OPERATIONS SUPERVISOR   JOB SUMMARY:   Has responsibility to meet or exceed the required expectations of our “ESP” (Exceptional Service Provider) program (refer to the Employee Handbook).    Under the general supervision of the Treasury Operations Manager, assist with overseeing the Treasury Operations Team including but not limited to training, coaching and career planning. Assist with planning, coordinating and managing the Bank’s Treasury Operations functions that will include ACH, electronic banking, lockbox, business banking and other areas as needed to enable the incumbent to research, develop and implement policies, operational standards, procedures and projects that directly impact the efficiency and operational controls of the bank.   KNOWLEDGE, SKILLS & ABILITIES REQUIRED:   Ability to prepare or interpret detailed verbal or written instructions and/or perform complex mathematical functions.  Minimum educational requirements include a high school degree. Prior knowledge of Electronic Banking & EFT products such as consumer and business online banking, debit cards, credit cards, Lockbox, ACH, along with financial EFT regulations and ACH rules is preferred. Demonstrated proficiency in interpersonal communications, verbal and written, is mandatory.  This position requires daily interaction with employees, clients and vendors; concise communication, translation and interpretation of various concepts are critical.  The ability to create cross-departmental working relationships is an essential skill to meet the needs of clients. Demonstrated strength in issues of management, problem resolution, influence, negotiation, leadership, presentation skills and ability to manage multiple projects. Excellent technical skills needed (i.e. familiarity with standard software development tools and understanding or having the ability to learn and understand other complex technologies).  Advanced proficiency in all aspects of computers (i.e. Microsoft Office, browsers, etc.) is necessary.  Excellent analytical and problem-solving skills. A minimum of 3 years of prior experience in the following areas or combination of areas is required: management/supervising, customer service, ACH processing, credit and debit card processing, and/or bank Treasury Services. The capability to work well under pressure, meet daily deadlines, and multi-task is essential to successful job performance Demonstrated ability to utilize tact, confidentiality and good customer service skills when dealing with other bank personnel, clients and vendors. Experience with FIS-IBS core processing platform is a plus Accredited ACH Professional (AAP) and Accredited Payments Risk Professional (APRP) certifications are preferred.    PRIMARY RESPONSIBILITIES / EXPECTATIONS (Weighting cannot exceed 100%; each % represents the value of the job, not time spent):   Job Performance Behaviors: Contributing to organization success, job effectiveness, relationships and customer satisfaction.  (Weighting Percentage: 25%)   Oversee the daily operations of the Treasury Operations area.  Ensure that all department responsibilities are functioning with adequately trained personnel and problems resolved timely.  Assist staff with complex transactions and sensitive issues.  (Weighting Percentage: 20%)   Assist with development of policies and procedures for the Treasury Operations department to ensure the bank is in compliance with established standards and regulations.  Set goals and objectives for overall operations of the department.  (Weighting Percentage: 10%)   Assist with overall operation of the Bank’s Fraud program, monitoring and analysis of various reports and systems to detect and report unusual/fraudulent activity.  Creation and preparation of custom reports on Electronic Banking products and services. Disputes within the framework of the appropriate rules and regulations including, but not limited to, Regulation E, Visa Operating Requirements and the ACH Operating Rules and Guidelines (Weighting Percentage: 10%)   Coach team and create career paths and training plans.  (Weighting Percentage: 15%)   Assist with the overall operational & support functions of Business and Consumer Online banking services, to include but not limited to: ACH Services, Account Recon, Bill Payment, Remote Deposit Capture, and Customer secure communications.  (Weighting Percentage: 20%)     SECONDARY RESPONSIBILITIES:   Other duties as assigned or deemed necessary by management to ensure a continuous workflow of daily operations.     PHYSICAL REQUIREMENTS:   Standing (5%), Walking (5%), Sitting (50%), Repetitive motion (40%)   CONTACTS:   Internal: all bank employees External: other financial institutions, clients