What are the responsibilities and job description for the Customer Service Associate 1 - FT position at Bank of Luxemborg?
Position Summary:
As an employee of the Bank, supports company culture and mission statement to Have a Positive Impact on Peoples Lives. Services the needs of the customers by greeting them appropriately, processing their transactions promptly and accurately, recognizing sales opportunities and referring business accordingly and thanking each customer by name. This position will work 35-40 hours per week Monday-Friday, including 2-3 Saturday mornings per month.
Principal Responsibilities and Duties:
A. Process Teller Transaction
- Process savings, checking and time deposit transactions.
- Process customer loan payments, safe deposit box payments savings bond redemptions and cash advance requests.
- Issue personal money orders and cashiers checks.
- Balance and verify cash drawer.
- Wrap coin and currency.
- Assist with the processing of daily Imaging.
- Assist with maintaining branch ATM/ITM machine.
- Perform branch opening and closing duties.
- Maintain postage stamp inventory.
- Order checks and deposit tickets for customers.
- Assist customers with imaging research and balancing accounts.
- Identify and report potential fraudulent customer activity.
- Follow appropriate bank policies, procedures and regulatory compliance when completing transactions.
- Evaluate and place holds when necessary for transactions.
- Add and perform maintenance on customer and non-customer information profiles.
- Assist with customer safe deposit box access.
- Assist with EFT card travel alerts and online banking and 24 hour banker inquiries.
B. Cross Sell Bank Services
- Promote products and services of the Bank including deposits, loans, and investment services.
- Refer interested customers to appropriate departments.
- Answer customer inquiries in regards to new and existing accounts.
- Attend training and sales meetings as assigned.
C. Act as a Receptionist
- Answer incoming phone inquiries and transfer to appropriate personnel if necessary.
- Greet branch customers promptly, answer inquiries and direct them to the appropriate personnel.
Knowledge, Skills and Abilities Required:
Strong people skills required. Cash handling, problem solving, and previous customer service skills desired. Must be detail oriented, organized, and able to handle multiple tasks. Able handle confidential information, and positively represent the company.
Competencies:
Customer focus, approachability, organizing, technical skills, trust and respect, selling, and listening.
