What are the responsibilities and job description for the Customer Service Associate position at Bank of Luxemborg?
At Bank of Luxemburg, we are driven by our mission "To Have a Positive Impact on People's Lives." As a trusted financial institution, we are committed to providing exceptional service to our community while fostering an environment of teamwork, transparency, and continuous improvement. We are looking for a part-time Customer Service Associate to join our dedicated team in Algoma, WI, and help us deliver top-tier service to our valued customers. This position will work 15-25 hours per week including rotating Saturday mornings.
What You'll Do:
As a Customer Service Associate, you will play a key role in helping our customers with their banking needs. Your daily responsibilities will include:
- Processing Teller Transactions: Accurately and efficiently handling customer transactions, including deposits, withdrawals, transfers, and more.
- Cross-Selling Bank Services: Identifying and promoting additional bank products and services that can benefit our customers, helping them meet their financial goals.
- Acting as a Receptionist: Providing a welcoming and professional first point of contact for customers, assisting with inquiries, and directing them as needed.
What We’re Looking For:
We value individuals who are passionate about customer service, possess strong communication skills, and have a natural ability to problem-solve. To succeed in this role, you should have:
- Experience: Previous customer service experience, including cash handling, is a plus. While this position is open to all experience levels, previous experience in a similar role is beneficial.
- Skills: A detail-oriented mindset, strong organizational abilities, and the capacity to handle multiple tasks at once. You should be comfortable handling confidential information and representing the bank with professionalism and integrity.
- People Skills: Excellent interpersonal and communication skills, with the ability to build rapport and effectively assist customers.
Why Bank of Luxemburg?
At Bank of Luxemburg, we believe in fostering an inclusive, supportive work environment where our employees thrive. As a Customer Service Associate, you’ll experience:
- Competitive Pay: We offer a competitive compensation package that reflects your skills and experience.
- Benefits: Comprehensive benefits including health, dental, and vision coverage to ensure you and your family are well taken care of.
- Growth Opportunities: As part of our team, you'll have access to career advancement opportunities. We are committed to continuous development and growth for our employees.
- Team-Oriented Culture: We believe in the power of teamwork and collaboration. Our employees are encouraged to share ideas, improve processes, and make a positive impact on our customers and community.
- Community Involvement: Bank of Luxemburg takes pride in being an active participant in the communities we serve, and we encourage our team members to do the same.
If you are looking for an opportunity to work in a dynamic, customer-focused environment and make a difference in people’s lives, we would love to hear from you.
