What are the responsibilities and job description for the Customer Service Associate position at Lakeside Foods, Inc?
At Lakeside Foods and our family of companies, we're committed to providing wholesome foods to enrich people's lives through food. We are a culture that pursues our vision of growth and innovation with passion, confidence, and commitment. We are strongest together - valuing collaborative contribution, transparency and new ideas to enable change and growth. We are committed to an inclusive and respectful environment that promotes a healthy work-life balance, and there's a seat at the table for you.
Become One Of Our Valued Team Members:
Our Customer Service Associate offers a team-oriented, attentive individual the opportunity to provide Lakeside Foods retail and food service customers with product ordering and fulfillment support. A keen interest in solving problems and offering alternative solutions to customer challenges is critical to success in the role.
What You'll Get:
At Lakeside Foods, we believe in taking care of our people. That's why, as part of the Lakeside family, you'll have a package of affordable benefit choices and resources to choose from that covers your health, well-being, family and future, including:
- A choice of three quality affordable healthcare coverage options
- Vision coverage
- Dental coverage
- Health savings account with employer contribution/flexible spending accounts
- Retirement planning including Profit Sharing and 401(k) match
- Company-provided life, AD&D, short and long-term disability insurance
- Generous paid time off including vacation, personal days and holidays
- Educational & professional development assistance
- Wellness programs and fitness reimbursement
- Career growth opportunities
- Friendly office environment
- "Dress for your day" dress code
What You'll Do:
- Enter electronic and manual orders, cancellations and changes for multiple customer accounts with accuracy and a focus on customer needs and requirements
- Manage customer accounts through proactive communication via phone, email, and customer website
- Evaluate order accuracy - including pricing, order quantity and shipment status, and communicate any errors for correction
- Act as a critical link between customers and internal teams, ensuring effective communication and support
- Collaborate with internal teams, such as production and inventory, to ensure a smooth order fulfillment and address issues
What You'll Bring:
- Associate's Degree in a related field or 3-5 yearsprior Customer Service experience
- Prior experience with SAP in a Customer Service role a plus
- Effective and concise communication ensuring quick understanding
- Problem solving, ownership of resolution, and critical thinking
- Ability to multi-task, prioritize and manage time effectively
Lakeside Foods and our family of companies welcomes people of all backgrounds and the varied ideas they bring to the workplace. Being an equal opportunity and affirmative action employer is part of our heritage and culture. We recruit, hire and promote employees based on qualifications and merit, without regard to race, religion, age, gender, disability, marital or veteran status. Lakeside Foods participates in E-Verify.
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An Equal Opportunity Employer
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