What are the responsibilities and job description for the Collections Representative II position at Bank of the West?
Collections Representative II
- (066624)
Description - External
At Bank of the West, our people are having a positive impact on the world. We’re investing where we feel we can make the most impact, like advancing diversity and women entrepreneurship programs, financing for more small businesses, and promoting programs for sustainable energy. From our locations across the U.S., Bank of the West is taking action to help protect the planet, improve people’s lives, and strengthen communities. We are part of BNP Paribas, a global leader supporting the UN Sustainable Development Goals (SDGs). Yes, we’re a bank, but as the bank for a changing world, we are continually seeking to improve the ways we help our customers, while contributing to more sustainable and equitable growth.
Job Description Summary:
Responsible for performing various collection duties on our credit card product in various stages of risk or performance to effectively reduce delinquency, losses and increase recoveries. Accounts and calls are complex in nature. Performance objectives will be assigned on an individual basis regarding specific area(s) of responsibility.
Essential Job Functions:
- Take all necessary actions to collect payments or charge-off recoveries via predictive dialer or by manual inbound/outbound calls.
- May initiate and prepare files for repossession, charge-off, NOD and skip trace.
- Ability to assess customer’s financial situation for possible referral for loss mitigation.
- Uses various collection systems to update customers’ accounts and to send correspondence.
- Understands and adheres to the Fair Debt Collection Practice Act, Collection Laws, and Fair Credit Reporting Act.
Educational Level:
High School Diploma or GED Required
Experience:
3 years- Collection/customer service experience and/or product knowledge
Hourly Rate (Range):
$22.16-24.71
Actual compensation offer to candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level.
Benefits: Visit https://www.bankofthewest.com/about-us/careers/benefits.html for benefits information.
“To protect the health and safety of our employees and customers, Bank of the West may require all U.S. employees to provide proof of their vaccination status. Employees who are not fully vaccinated may undergo regular testing”
Equal Employment Opportunity Policy
Bank of the West is an Equal Opportunity employer and proud to provide equal employment opportunity to all job seekers without regard to any status protected by applicable law. Bank of the West is also an Affirmative Action employer - Minority / Female / Disabled / Veteran.
Bank of the West will consider for employment qualified applicants with criminal histories pursuant to the San Francisco Fair Chance Ordinance subject to the requirements of all state and federal laws and regulations.