Safekeeping / Electronic Banking Specialist

Description

Role: This position is accountable for fulfilling a broad range of tasks connected to the safekeeping and bond accounting services BBOK provides to bank customers. The position also completes electronic banking processes and tasks.

Essential Duties and Responsibilities:

Safekeeping (75% of role)

• Reconcile data files received from safekeeping agents and process daily principal and interest payments
• Process bond sales, maturities and calls, and pledging maintenance on multiple platforms.
• Create an exceptional customer experience including resolving issues in a timely manner, providing excellent customer service, communicating professionally and promptly by email or phone, and providing information requested for audits.
• Assist with documentation management, including scanning and processing files based on record retention requirements.
• Learn and maintain knowledge of all safekeeping and bond accounting processes in order to provide backup support for any function as needed.

Electronic Banking (25% of role)

• Process electronic files in an accurately and timely fashion.
• Complete daily processes connected to transactions and reconciliation for the department efficiently and effectively.
• Create an exceptional customer experience including resolving issues in a timely manner, providing excellent customer service, and communicating professionally and promptly by email or phone.

General

• Required to be in compliance and audit requirements are followed with internal policy  and/or federal rules and regulations with GLBA/Privacy, Information Security and BSA/AML, and NACHA Operating Rules as it relates to this position
• Other duties as assigned.

Qualifications

Skills and Knowledge: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements below are representative of the knowledge, skill/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Strong math and analytical mindset with the ability to identify potential errors and resolve calculation issues.
• A leadership mindset to effectively collaborate with multiple departments and team members.
• Ability to work independently and as a team.
• Strong drive with a high attention to detail.
• Excellent customer service skills, with the ability to interact in a positive and professional manner.
• Excellent written and verbal communication skills, with the ability to clearly communicate detailed information to customers, coworkers, and management.
• Working knowledge of MS Office applications and other basic computer skills. Ability to operate basic office equipment and tools.
• Strong organizational skills with the ability to prioritize, work under pressure, and problem-solve.
• Ability to adapt to varying and changing conditions.
• Self-motivated with the ability to follow through on all duties in a timely manner.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to read and interpret documents and instructions. Able to complete routine reports and business correspondence.
• Capable of following detailed procedures within defined service-level timeframe.
• Ability to maintain confidentiality.
• Ability to use basic office equipment and tools, such as the telephone, computer, calculator, and copy machine.