What are the responsibilities and job description for the Customer Care Advisor | Edwardsville position at BankTalent HQ?
Position Summary
The Customer Care Advisor will serve as a customer advocate to earn trust and loyalty through unparalleled service and support. The role is responsible for managing the relationships of our digital-first customers, encouraging the use and adoption of digital offerings while providing proactive support.
Duties & Responsibilities
- Ensure customer satisfaction and retention
- Deliver technical, troubleshooting and service support via phone, chat and email
- De-escalate situations involving dissatisfied customers, offering patient assistance and support
- Attend and participate in training sessions and team meetings
- Ability to adapt to change and respond to all requests in a professional and positive manner
- Maintain customer confidence and protect bank operations by keeping information confidential
- Inform and refer customers when appropriate for products and services
- Perform outbound calls to customers as needed to deliver exceptional service to our customers
Education & Experience
Knowledge of :
Ability to :
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