What are the responsibilities and job description for the Customer Care Advisor | Edwardsville position at Busey?
Schedule
• Monday-Friday 9am-6pm CST; possible Saturdays 8am-12pm
FULL TIME (40 HOURS/WEEK) OR PART TIME (UP TO 29 HOURS/WEEK) HOURS AVAILABLE
Duties/Responsibilities
• Ensure customer satisfaction.
• Deliver technical and service support via phone.
• Attend and participate in training sessions and staff meetings.
• Ability to adapt to change and respond to all requests in a professional manner.
• Maintain customer confidence and protect bank operations by keeping information confidential.
Education
• Requires High School diploma.
• Previous banking experience preferred.
• Requires knowledge of Microsoft Office.
Qualifications
Knowledge of:
• Strong interpersonal, written and verbal communication skills
• Strong organizational skills
• Basic knowledge of web browsers and mobile devices
Ability to:
• Analyze and solve problems efficiently and accurately
• Maintain mental concentration and visual attention to detail
• Effectively manage time
• Multi-task
• Work independently and in a team environment
• Express desire and show willingness to assist customers
Busey values a diverse and inclusive workplace and strives to recruit, develop and retain individuals with exceptional talent. A team with diverse talent, working together, is essential to Busey’s commitment of delivering service excellence. Busey is an Equal Opportunity Employer including Disability/Vets. Visit Busey.com/Careers to learn more about Busey’s Equal Opportunity Employment.
