What are the responsibilities and job description for the Customer Care Advisor - Edwardsville position at Busey?
Position Summary The Customer Care Advisor will serve as a customer advocate to earn trust and loyalty through unparalleled service and support. The role is responsible for managing the relationships of our digital-first customers, encouraging the use and adoption of digital offerings while providing proactive support. Duties & Responsibilities
- Ensure customer satisfaction and retention
- Deliver technical, troubleshooting and service support via phone, chat and email
- De-escalate situations involving dissatisfied customers, offering patient assistance and support
- Attend and participate in training sessions and team meetings
- Ability to adapt to change and respond to all requests in a professional and positive manner
- Maintain customer confidence and protect bank operations by keeping information confidential
- Inform and refer customers when appropriate for products and services
- Perform outbound calls to customers as needed to deliver exceptional service to our customersEducation & ExperienceKnowledge of :
- Strong organizational skills
- Basic knowledge of web browsers, digital offerings and products and services
- Have or the ability to obtain Busey account with online / mobile bankingAbility to :
- Leverage strong interpersonal, written, and verbal communication skills
- Analyze and solve problems efficiently and accurately
- Maintain mental concentration and visual attention to detail
- Effectively manage time
- Express desire and show the willingness to assist customers and resolve issues
- Able to work independently and in a fast-paced, team environmentEducation and Training :
- Requires High School diploma
- Requires knowledge of Microsoft Office
- Previous banking experience preferred, but not requiredBusey values a diverse and inclusive workplace and strives to recruit, develop and retain individuals with exceptional talent. A team with diverse talent, working together, is essential to Busey's commitment of delivering service excellence. Busey is an Equal Opportunity Employer including Disability / Vets. Visit Busey.com / Careers to learn more about Busey's Equal Opportunity Employment.
