What are the responsibilities and job description for the Technical Support Specialist position at Banner Recruiting?
Why Work at Banner?
For over 50 years, Banner Engineering has been at the forefront of some of the biggest industry trends, such as the Industrial Internet of Things (IIoT), and our photoelectric, ultrasonic, and vision sensors, LED lights and indicators, monitoring solutions, and other safety products are used by Fortune 500 companies and industry leaders worldwide. Banner is a rapidly growing company that offers many personal development opportunities, an excellent benefits package, and a collaborative team of employees who are passionate about what they do.
Position Summary
The Technical Support Specialist will provide technical support and troubleshooting assistance for Banner products to enhance customer satisfaction. They collaborate with the Applications Engineers team to create solutions for our customers. Be a part of a cohesive team of experts striving to strengthen our relationships with our customers. This is an in-office position at our corporate headquarters.
This position reports to the Application Engineering Manager.
What You’ll Be Doing
- Providing technical consultation, product support and recommendation to Banner Area Sales Managers, Field Sales Representatives, distributors, and customers
- Managing multiple priorities including incoming phone calls, emails, chats and responding to direct sales team member communications
- Conducting in-house tests to solve real-life customer applications
- Supporting the sales regions with tasks such as vetting and processing, product returns with technical issues (RMA) requests, price, and availability
- Utilizing the Customer Relationship Management (CRM) software to input and maintain complete, accurate, and timely entries of technical summaries, customer information, and sales opportunities for all cases worked
- Providing timely follow-up as needed to Banner Area Sales Managers, Field Sales Representatives, distributors, and customers
What You Bring to the Table
To perform this job successfully, you must be able to perform each essential duty satisfactorily, and regular attendance is required. The requirements listed below are representative of the knowledge, skill, and/or ability required to perform this job. Reasonable accommodations may be made to support individuals with disabilities.
Required
- 2-year Technical Degree in Engineering, Automation, Physics or a related field
Preferred
- 0-4 years of experience with technical assistance, product service, sales, or related field
- Experience working in an industrial automation environment
- Experience delivering product training
- Technical knowledge of electronics & PLCs
- Customer support experience
- Experience using Microsoft Office Suite programs (Word, Excel, and PowerPoint)
- Strong desire to understand how things work
- Proficient in multiple languages
What to Expect at Work
- Physical Demands
The physical demands described here must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to support individuals with disabilities.
- Sit for up to 8 hours per day
- Exposed to a computer screen for up to 8 hours per day
- Utilize a computer mouse, keyboard, computer, and other standard office equipment
- Required to talk or hear frequently
Working Environment
The work environment characteristics described here are representative of those you may encounter while performing the essential functions of this job.
- Corporate office environment – indoor and climate-controlled
- Exposure to various manufacturing, warehousing or related industrial locations
Pay and Benefits
Banner Engineering is committed to offering competitive pay and benefits, including, but not limited to:
- 401(k) with match
- Student Loan 401(k) program
- Medical, Dental, and Vision Insurance Plans
- HSA (Health Savings Account) with company contribution
- Flexible work hours
- Life Insurance
- Paid Parental Leave
- Pet Insurance
- Paid Time Off (PTO)
Pay Range: $60,571 - $83,286
The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.
This job description reflects management’s assignment of key responsibilities; it does not prescribe or restrict the tasks that may be assigned.
Salary : $60,571 - $83,286
