Director of Operations

Exciting Opportunity with Banyan Treatment Centers!

Banyan Treatment Centers will soon be in Coatesville, PA! We are proud to announce an incredible opportunity to lead and shape critical departments at our newest facility.

We’re seeking an experienced Director of Operations to lead our Behavioral Health Services, Housekeeping, Transportation, Dietary, and Maintenance departments—ensuring that each upholds the highest standards of care and operational efficiency. This role not only focuses on departmental oversight but also fosters collaborative culture, empowering our team and enhancing the patient experience.

About Banyan Treatment Centers:

Banyan Treatment Centers is a nationally recognized leader in addiction and mental health care, offering a comprehensive continuum of services with the esteemed Joint Commission Accreditation (Gold Seal of Approval). Since our founding, we have grown into a trusted provider with 18 locations and Telehealth services nationwide.

In 2023, TPG’s global impact investment through The Rise Fund enabled us to further expand our services. This partnership underscores our dedication to providing high-quality care and reinforces our financial stability. With over 1,600 dedicated employees, we are committed to making a meaningful impact on people’s lives, delivering compassionate, quality care that extends from our internal operations to every patient interaction.

Why Join Banyan Treatment Centers?

This is an opportunity to make a meaningful impact within an organization that stands as a nationally recognized leader in addiction and mental health care. As our Director of Operations, you will:

• Empower Change: Use your passion and expertise in the field of drug and alcohol treatment to solve complex challenges, improve processes, and create efficiencies that enhance operational workflows, leading to excellent patient outcomes and team satisfaction.
• Foster a Collaborative Environment: Encourage open communication and teamwork among departments to allow for the sharing of ideas and feedback, driving innovation and adaptability within the organization.
• Career Growth Opportunities: Build your leadership skills while taking advantage of our commitment to employee development, including access to continued education, training, and advancement opportunities.
• Support Our Mission: Directly contribute to our life-changing goal to help individuals break free from the bonds of addiction.
• Collaborate with a Diverse Team: Join a workforce that reflects the diverse communities we serve, with many team members bringing firsthand recovery experiences.
• Make a Difference Daily: Be part of a high-impact organization that offers personalized and compassionate support, creating real change for those who reach out to us.

Position Details:

• Reporting to: Executive Director
• Schedule: Full-time, flexible availability is required. 
• Location: Coatesville, PA (On-site).

Key Responsibilities:

• Oversee Operations: Lead the Behavioral Health Services, Housekeeping, Transportation, Dietary, and Maintenance departments, ensuring each meets organizational goals and maintains high standards.
• Supervise and Train Teams: Foster professional growth by supervising, training, and monitoring team members to align with company standards and values.
• Patient-Centered Coordination: Manage the intake and discharge processes, collaborate with clinical staff to establish schedules, and address any patient-related operational challenges.
• Safety and Compliance: Conduct regular safety inspections, ensure adherence to safety rules, and maintain patient confidentiality in compliance with HIPAA, CFR-42, and other regulations.
• Drive Team Communication: Communicate directives and policies clearly to directors and supervisors, holding meetings to promote understanding, answer questions, and maintain morale.
• Decision-Making and Reporting: Utilize strong judgment to address operational challenges, delegate tasks efficiently, and generate monthly reports to monitor progress. 

Required Qualifications:

• High school diploma/GED or some college.
• At minimum, one year of experience in a management role, preferably in a behavioral health care setting.
• At minimum, three years of experience in addiction treatment or mental health care, with a strong understanding of residential treatment operations.
• Valid driver’s license with a clean DMV record for the last 3 years.
• Must be at least 21 years of age to comply with motor vehicle insurance requirements.
• Familiarity with patient confidentiality, healthcare code of ethics, relevant state regulations and Joint Commission standards.
• Proficiency in Microsoft Word/Excel, data analysis, project management, and knowledge of drug and alcohol treatment systems.
• Strong leadership, communication, collaboration, and problem-solving abilities.

Preferred Qualifications:

• Bachelor’s degree in Social Work, Healthcare Management or a related Human Services field.
• Certification(s) related to addiction treatment.
• 2 or more years of experience in a management role in a behavioral health care setting.
• Proficiency in English, Spanish or another language.

Personal Characteristics:

• Inspiring Leader: You inspire, motivate, and guide a diverse team, overseeing multiple departments while fostering collaboration and ensuring alignment with organizational goals.
• Effective Communicator: You possess excellent communication skills to clearly convey policies, procedures, and expectations to staff, creating an environment of trust and open-mindedness that encourages teamwork and innovation.
• Analytical Problem Solver: You utilize strong problem-solving and decision-making abilities to address operational challenges effectively and implement impactful solutions promptly.
• Empathetic and Patient-Centered: You approach patient care with honesty, authenticity, and compassion, understanding and responding to individual needs to ensure a supportive and healing environment.
• Organized and Detail-Oriented: You demonstrate exceptional organizational skills to manage multiple responsibilities efficiently, maintaining compliance with safety standards and operational excellence.
• Genuine and Collaborative: Your authenticity and genuineness foster a culture of teamwork, encouraging diverse perspectives and mutual respect among staff.

Comprehensive Benefits at Banyan Treatment Centers include:

• Medical, Vision and Dental Insurance
• Whole and Term Life Insurance
• Short and Long-term disability Insurance
• 401(k) Benefit with Employer Match
• Paid Time Off
• 7 Paid Holidays, inclusive of a floating Holiday to use at your discretion.
• Employee Assistance and Referral Programs

Apply Now! 

If you're passionate about making a difference and are ready to bring your expertise to a mission-driven team, apply today to join Banyan Treatment Centers!

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. We do encourage veterans, active-duty Military and first responders to apply, in support of our First Responders Program offering.