Director of Operations

Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalized folks tend to only apply when they check every box. So, if you think you have what it takes, but don’t necessarily meet every single point on one of our job openings, please still apply. We’d love to consider your application and see if you could be a great fit!

At Wayspring, we are committed to furthering our value of Equity & Inclusion through our recruiting practices. We seek diversity of background and opinion, as we think these attributes improve the performance of our company and are the right thing to do for our communities. We recognize and remove barriers to success within our company and communities. We seek to build a recruiting process that is inclusive and fosters diversity.

Overview of the Director of Operations 

As the Director of Operations, you will be at the forefront of leading and empowering our Facility Engagement Specialists (FES) team across Delaware. This high-impact role is designed for a strategic, results-driven leader who thrives in a fast-paced, mission-oriented environment. You will leverage data, insights, and community partnerships to drive operational success, strengthen facility collaborations, and improve outcomes for our members. Reporting to the Vice President of Operations, you will play a critical role in shaping the future of how we engage and support individuals navigating substance use disorder.

Our ideal candidate will lead through mission-driven leadership and have a passion for improving lives through innovative substance use disorder engagement strategies. The Director of Operations will need to have the ability to analyze data, streamline processes, and drive measurable results. The Director will be a collaborative leader who excels in fostering meaningful partnerships who thrives in a dynamic, fast-paced environment.

Responsibilities of the Director of Operations 

Staff Management:

• Leads the Facility Engagement team to achieve key performance indicators (KPIs) and operational goals.
• Develops and executes market-specific strategies that enhance member engagement and improve member outcomes.
• Utilizes data analytics and trends to inform decision-making and optimize team effectiveness.
• Provides hands-on leadership, coaching, and mentorship to field-based teams.
• Fosters a culture of excellence, collaboration, and professional growth within the FES team.
• Engages in fieldwork, shadowing staff, delivering real-time feedback, and optimizing performance.

Provider Partnerships:

• Establishes and maintains strong working relationships with health plan clients, community partners, and treatment facilities.
• Serves as a strategic liaison to Wayspring partners and the business, ensuring alignment between our initiatives and the needs of our members.
• Identifies opportunities to enhance partnerships and expand our reach in the community.

Operations:

• Pilots creative engagement strategies to maximize member enrollment and retention.
• Develops and refines operational procedures to streamline workflows and scale impact.
• Partners with the Solutions Improvement Department to drive process innovation and efficiency.
• Collaborates with market leaders to develop and implement strategic initiatives.
• Ensures compliance with federal, state, and health plan regulations, maintaining best practices in documentation and reporting.
• Leads initiatives to enhance Pathways and facility-based work, continuously evolving our impact.

Requirements

• A Bachelor's degree in a relevant field or a proven track record of leadership in behavioral health, substance use disorder (SUD) services, or a related field. Equivalent experience may be considered in lieu of a degree.
• Minimum of two (2) years of experience in the substance use disorder industry, with a strong understanding of Medicaid populations and engagement strategies.
• At least three (3) years of direct staff management experience, including hiring, training, performance evaluation, and team development.
• Demonstrated ability to analyze and address complex operational challenges, implement effective solutions, and drive measurable results.
• Proven experience in building, leading, motivating, and evaluating teams and programs. Strong ability to foster collaboration, build consensus, and influence decision-making at the executive level.
• Ability to present and communicate effectively with diverse stakeholders, including senior leadership and board members. Strong verbal, written, and presentation skills are essential.
• A forward-thinking leader who embraces learning, drives change initiatives, and continuously seeks opportunities for improvement. Experience managing and adapting to shifting priorities in dynamic environments.
• Willingness to travel up to 50% as needed.
• Ability to navigate and operate effectively within a matrixed organizational structure.
• A strong dedication to serving patients with substance use disorders, coupled with a self-starter mindset and the ability to work independently.

Company and Benefits Summary

Wayspring has reimagined substance use disorder treatment. We provide individualized care, delivered with a peer-centered approach. We focus on making sure patients have their basic needs met, like access to care, economic stability, and connection to relationships and community. Then we help each person find their own way to wellness.

• Medical, Dental and Vision Insurance Options
• Company funded HSA
• Monthly Gym Allowance
• Paid parental leave – all parents included!
• Company paid short term disability, long term disability and life insurance
• Generous 401k match
• Premium Employee Assistance Program, inclusive of counseling sessions
• Company Contributions to Future Minded Savings (think 529, HSA, Student Loan Reimbursement, and Emergency savings fund)
• Generous PTO package (accrual policy based on years of service) and an additional 10 paid company holidays

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Tuition reimbursement
• Vision insurance

Work Location: Hybrid remote in Wilmington, DE 19808