Room Service Associate

Responsible for patient food service on assigned units, e.g., menu selections, tray assembly, tray delivery and pickup. Delivery of appropriate nourishments and enteral feedings. Assists patients as needed with items on tray, menus, special requests, etc. Must make a favorable first impression, serve others and be willing to meet their needs, and be a supportive team player.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Understands and follows Food Safety Standards. Wears gloves when appropriate. Uses thermometers to check temperatures. Knows food danger zone. Refrigerates items promptly. Washes hands thoroughly and frequently. Wears hair restraint appropriately. Keeps cleaning cloths in sanitizing solution. Follows all PPE and Infection Control guidelines with preparing, delivering, and retrieving trays. 2. Uses chemicals safely and appropriately. Uses correct chemical in proper dilution. Never mixes chemicals. Reports any chemicals missing labels. Utilizes PPE when required 3. Attends meetings. Regularly attends unit meetings. Regularly attends department meetings 4. Performs other tasks/projects as requested. Willingly accepts additional tasks/projects as assigned by a manager. Takes initiative to complete unassigned tasks without being prompted 5. Attends all required safety training programs and can describe his/her responsibilities related to general safety, department/service safety, specific job related hazards, and national patient safety goals. 6. Ensures positive customer relations interactions Manages difficult or emotional customer situations Responds promptly to customer needs Solicits customer feedback to improve service Responds to requests for service and assistance Meets commitments
  
  

Key Accountabilities

• Checks meal trays against EPIC diet census reports to verify accuracy. Assemble trays according to patients menu on tray tickets, in a timely and accurate manner. Follows policy on High Risk Trays and Allergens. 2. Follows all policy and procedures on PPE and hand hygiene when delivering and retrieving trays and while taking food orders. Employee must foam in and out upon enter and exit of patient environment. 3. Checks all diets with the diet clerk, verifies patient ID with two identifiers, and verifies patient diets order and allergies with the patient. 4. Assists patients as needed. Exhibits a friendly, caring attitude to patients when introducing the Catering to You program, taking menu selections, delivering trays, inquiring during catering rounds and retrieving trays. Makes tray accessible to the patient. Assists in opening milk, juice, etc. Asks, “Is there anything else I can do?” Checks back with patient after delivering 5 trays, to ensure they have everything they need. First Name Abigale Middle Name N/A Last Name Birdsong Job Code 90186 Job Title Room Service Associate Department Code 009160 Department Name MT Food & Nutrition Facility Code 62 Facility Name BAPTIST HLTH DEACONESS HSP Manager Name Judith A Vickery Hire Date 07/31/2023 Rehire Date 07/31/2023 Employee ID A431475 Position Effective Date 07/31/2023 5. Communicates closely with nursing and dietitians. Answers phone calls immediately. Checks for new admits, withholds status, and diet changes. Checks with dietitians or manger regarding special requests not normally allowed on diet. 6. Picks up trays and sends to dish room. Allows adequate time (30-40 minutes minimum) for patients to eat. Picks up all trays possible in enclosed carts. Sends trays to dish room as soon as picked up. Documents any missed tray on log. 7. Uses Tube Feed and Supplement reports each meal period to identify patient need and deliver products at meal service. Tube feeds are placed in the pantries and supplements are delivered directly to patients. 8. Processes patient menus. Accurately labels menus for each patient. Speaks patient’s menu selections prior to each meal. Offers alternatives to menu as allowed on prescribed diet. Offers menus for diet changes and new admits. Collects and turn in menus. 9. Inventories and stocks pantries as needed. Inventories and stocks pantries per guidelines and keep a record of stock on the par form. Covers, labels, dates, and rotates all items. Discards unmarked items or out of date items. Enter all stock in to Velocitor handheld and synchs data to back office. 10. Documents refrigeration and freezer temperatures as needed. Reports problems to a manager immediately 11. Take breaks and meals daily or communicates to Supervisor that breaks or meals may be missed. Follow all proper clock on and out procedures. 12. Assists co-workers in other areas as needed or requested.
  
  

Minimum Education, Experience, Training, and Licensures/Certifications/Registrations Required High School Diploma or G.E.D. preferred.

Working Conditions

Not substantially exposed to adverse environmental conditions. Requires working in confined spaces. Requires working with chemicals. Requires working in area where floors are sometimes wet from spills or mopping. Requires working with equipment that could potentially cause burns/shocks. Requires standing and walking more than 35% but less than 75% of the time. Requires sitting less than 35% of the time. Requires lifting and carrying objects weighing up to 20 lbs. more than 35% but less than 75% of the time. Requires pushing and pulling objects weighing up to 400 lbs. less than 35% of the time. Requires climbing up to 2 feet off the floor less than 35% of the time. Requires bending and twisting less than 35% of the time. Requires reaching up to 6 feet and down to floor level less than 35% of the time. Requires squatting and kneeling less than 35% of the time. Requires grasping objects less than 35% of the time. Requires feeling for thermalization purposes less than 35% of the time. Requires talking, hearing, and seeing more than 75% of the time. Requires making repetitive motions with the wrists and hands less than 35% of the time

IS Requirements

UKG/Symplr

MS Outlook

PI261253456