Veterinary Receptionist

About the Role

Calling Veterinary Receptionists! Are you feeling underutilized? Maybe a little undervalued? Do you feel you're losing touch with some skills you worked so hard to master? If you want to be recognized for your accomplishments and empowered to put those hard-earned talents to work, Barclay Hills wants you on its team!

Barclay Hills Animal Clinic is a six-doctor practice with a well-established support staff committed to providing unparalleled patient care. From Malamutes to Maine Coons, Lizards to Lops, we offer a wide variety of medical, surgical, dental, and reproductive services to our patients. Barclay Hills is more than a group of compassionate veterinary professionals; we are a supportive team that welcomes you to bring your authentic self. Want to show us the sweater you just knitted for your cat? Please do. Feel the need for a midday sing-a-long? We'll harmonize!

About the position:
Barclay Hills is seeking a veterinary receptionist to add to our dedicated team.

Our veterinary receptionists should be ready to:

• Provide excellent and expeditious client experience
• Greet clients and respond to questions
• Process incoming and outgoing pets
• Handle payments and occasional cash
• Ask for help and offer help to others.
• Answer phone calls, which may involve answering questions, screening for service needs, and scheduling appointments
• Handle incoming and outgoing mail and e-mail
• Monitor client waiting area to ensure cleanliness
• Document and maintain client information, service data and other pertinent information within business operations software.
• Escalate complex matters to senior staff.
• Be empathetic to our clients, coworkers, and yourself.
• Grow as a professional and encourage the growth of others.
• Be a part of monthly meetings to encourage open communication and collaboration.
• Maintain a positive, supportive approach at all times, recognizing that remarkable results are achieved through teamwork and mutual respect.
• Possess the confidence to own tasks and responsibilities to deliver positive outcomes.
• Anticipate the needs of DVM staff, promoting efficiency and teamwork.
• Enjoy yourself! If you're not having fun, you're doing it wrong.

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The training and skills of our receptionists are among our most valued assets, and we aren’t shy about showing our appreciation. That’s why we have assembled some exceptional benefits to keep life going smoothly, including:

Financial Benefits:

• A flexible approach to compensation that will reflect your skillset and future performance
• 401(k) matching

Wellness Benefits:

• Health Insurance, including medical, dental, and vision
• Sick Time / Paid Time Off
• Supplemental insurance, including accident, disability, critical illness, and life insurance
• Mental Health Resources

Workplace Benefits:

• Professional development opportunities
• Uniform allowance
• Discounted lab work for all employee pets
• Pet discounts on services and products
• Pet food discount program

Lifestyle Benefits

• Paid holidays (if your normal working hours are affected)
• Employee Assistance Program
• Parental leave
• Employee discount program

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What’s in it for you:

• A clinic culture that celebrates your unique awesomeness!
• Occasional coffee runs, ice cream parties, and meals on us
• A break room stocked with snacks - always
• No nights or major holidays
• Mentoring and support as you grow and advance your career - The more you know, the better off we all are!

Compensation is negotiable based on credentials and experience. The actual rate offered will carefully consider a wide range of factors, including your skills, qualifications, and experience.

Think you're the veterinary receptionist we've been longing for? Fantastic! Apply today so we can get this ball rolling!

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Diversity, equity, and inclusion are core values at Barclay Hills Animal Clinic and NVA. We are passionate about building and sustaining an inclusive and equitable working and learning environment for all employees. Every team member enriches our diversity by exposing us to various ways to understand and engage with the world. That's why we're committed to a workplace culture where employees are comfortable being their authentic selves, feel a complete sense of belonging, and are empowered to reach their highest potential.