What are the responsibilities and job description for the Customer Service and Operations Supervisor position at Barnes & Noble Education?
Key Responsibilities:
- Deliver exceptional customer service by spending the majority of your time on the selling floor coaching and modeling outstanding service.
- Maintain a working knowledge of all departments in the store to provide daily support, direction, and guidance to customers and team members.
- Help resolve customer issues and complaints and escalating problems to the management team when necessary.
- Assist in the daily operation of the store in partnership with the management team and act as the Manager-on-Duty in the absence of the manager or at satellite locations.
- Assign work and provide focused direction to team members to manage and accomplish multiple projects to ensure the proper execution of the workload.
Requirements:
- 2 years experience in a retail setting preferred.
- Candidates must be a minimum of 18 years of age to be considered for employment.
- High school diploma/GED preferred.
- Outstanding customer service skills to match customers to products that meet their needs.
- Basic reading, writing and accounting skills required.
- Excellent customer service and communication skills needed.
- Strong interpersonal, communication, and problem solving skills.
- Ability to work a flexible schedule including evenings, weekends, and holidays.
Benefits:
- Daily Pay earned wage access available to all store employees.
- Employee Discount.
- Paid sick time (accrued based on time worked).
- Eligibility to participate in a 401k (after the completion of 1000 hours worked in a 12 month period).
- Commuter Benefits.
Working Conditions:
- Frequent movement within the store to access various departments, areas, and/or products.
- Ability to remain in a stationary position for extended periods.
- Frequent lifting.
- Occasional reaching, stooping, kneeling, crouching, and climbing ladders.
EEO Statement:
Barnes & Noble College is an Equal Employment Opportunity and Affirmative Action Employer committed to diversity in the workplace. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.
