What are the responsibilities and job description for the Customer Service Representative position at Barnett Electrical Heating & Air?
Job Summary
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for our clients, providing exceptional customer support and ensuring a positive experience. The ideal candidate will possess strong communication skills and a commitment to delivering outstanding service. This position requires proficiency in handling inquiries via phone and other communication channels while maintaining professionalism and courtesy.
Responsibilities
- Provide excellent customer service by responding to inquiries and resolving issues promptly.
- Utilize phone etiquette to communicate effectively with clients, ensuring their needs are met.
- Scheduling customer visits, payment processing, and account management.
- Maintain accurate records of customer interactions and transactions in the system.
- Collaborate with team members to enhance client services and improve overall customer satisfaction.
- Engage in sales activities by promoting products and services to potential customers.
- Handle high volumes of calls in an office environment while maintaining quality standards.
- Type efficiently to document conversations and update customer information accurately.
Experience
- Previous experience in customer service or client-facing roles is preferred.
- Familiarity with office operations is a plus.
- Strong verbal communication skills with an emphasis on phone etiquette.
- Ability to type quickly and accurately while managing multiple tasks simultaneously.
- Experience in appointment setting and ability to utilize rebuttal techniques is advantageous.
- Bilingual candidates are encouraged to apply, as this skill enhances our ability to serve a diverse clientele.
Join us in delivering exceptional service and making a positive impact on our customers' experiences!
Job Type: Full-time
Pay: $16.00 - $20.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- On-the-job training
- Paid time off
- Vision insurance
- Work from home
Shift:
- Day shift
Experience:
- Customer service: 2 years (Required)
Ability to Commute:
- Oklahoma City, OK 73129 (Required)
Work Location: In person
Salary : $16 - $20