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Customer Care Specialist ( Full Time )

Baron Ad Work
Phoenix, AZ Full Time
POSTED ON 2/5/2025
AVAILABLE BEFORE 5/3/2025

Job Description

Job Description

Job Title : Customer Care Specialist (Full-Time)

Job Summary : We are seeking a dedicated and enthusiastic Customer Care Specialist to join our team on a full-time basis. The ideal candidate will be responsible for providing exceptional customer service, addressing customer inquiries, resolving issues, and ensuring customer satisfaction through effective communication and problem-solving skills.

Key Responsibilities :

  • Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
  • Resolve customer complaints efficiently and effectively, ensuring a positive customer experience.
  • Provide accurate information about products, services, and company policies.
  • Maintain detailed records of customer interactions, transactions, comments, and complaints.
  • Collaborate with other departments to address and resolve customer issues.
  • Identify opportunities to improve customer service processes and suggest solutions.
  • Follow up with customers to ensure their issues are resolved and their needs are met.
  • Meet or exceed performance targets related to customer satisfaction, response time, and issue resolution.

Qualifications :

  • High school diploma or equivalent; Associate's or Bachelor’s degree preferred.
  • Proven experience in a customer service role.
  • Strong verbal and written communication skills.
  • Excellent problem-solving and conflict resolution abilities.
  • Proficient in Microsoft Office Suite and customer service software (e.g., CRM systems).
  • Strong organizational skills and attention to detail.
  • Ability to work independently and as part of a team.
  • Flexibility to work in shifts, including weekends and holidays, if required.

    • Preferred Skills :

  • Experience with CRM platforms and customer support tools.
  • Bilingual or multilingual skills are a plus.
  • Strong technical aptitude and ability to quickly learn new systems.

    • Work Environment :

  • Full-time position with standard working hours.
  • Office-based role with potential for remote work depending on company policies.
  • Fast-paced environment requiring multitasking and quick decision-making.

    • Compensation :

  • Competitive salary based on experience.
  • Comprehensive benefits package including health insurance, paid time off, and retirement plans.
  • Opportunities for professional growth and development.

    • Join our team as a Customer Care Specialist and be part of a dynamic environment where your contributions make a direct impact on customer satisfaction and company success.

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