What are the responsibilities and job description for the Sales Account Manager position at Barrett Firearms Manufacturing, Inc.?
The Sales Account Manager is responsible for actively managing all aspects of Barrett Sporting Sales & Customer Service functions. This includes commercial and civilian account inquiries, order processing, as well as providing internal support to the external sales team. The role requires strategic oversight of Sporting accounts to ensure efficient order fulfillment and customer satisfaction. Additional responsibilities may be assigned by the supervisor or management.
Responsibilities:
- Manage customer orders for commercial and civilian accounts, ensuring sales targets are met while maintaining high levels of customer satisfaction.
- Review commercial orders for accuracy, ensuring they are delivered by their desired deadline, coordinating any changes such as delivery timelines and delays. Monitor orders daily to determine availability to ship.
- Monitor customer payments, credit and/or debit memos, distributing copies as needed. Assist Sporting Regional Sales Managers with contacting customers for payments and Accounting with applying deposits to orders.
- Maintain a general knowledge of ATF regulations and state regulations. Maintain the FFL Database and process ATF Forms and NFA applications.
- Resolve customer complaints by defining the problem and generating an acceptable solution. Authorize returns when necessary. Manage RMA activity for warranty receiving, repair quotes, estimated processing times and communicate status updates with customers.
- Assist with internal sales initiatives, including marketing coordination and dealer engagement.
Supervisory Responsibilities (when applicable):
Supervises the Customer Service team, ensuring efficient handling of orders, inquiries, and customer concerns.
Conduct interviews, hires, and trains employees in accordance with company policies. Provides performance feedback, assigns tasks, and addresses any workplace issues in compliance with company policies and applicable laws.
Product Knowledge:
Maintain in-depth knowledge of all rifle systems, parts, accessories, product usage and maintenance through continuous training and reference materials.
