What are the responsibilities and job description for the IT Specialist position at Barry Isett & Associates Inc?
Description
Barry Isett & Associates (Isett) is an employee-owned multi-discipline engineering/consulting firm headquartered in Allentown, PA, with additional offices throughout eastern and central PA. Isett associates get the opportunity to perform meaningful work that helps enrich our community each and every day. Our company is a values-based organization which has been recognized for its award-winning culture through several regional and statewide programs:
- Best Places to Work in PA (annually since 2019)
- The Morning Call’s Top Workplaces (annually, since 2013)
- Empowering Women Award by Central Penn Business Journal and Lehigh Valley Business (2023)
- Philadelphia Inquirer’s Top Workplaces (2023)
- Corporate Citizen of the Year (by the Lehigh Valley Business Journal)
- The Societas Award for Responsible Corporate Conduct (for Ethics).
Benefits
- Career advancement and continuing education opportunities
- Employee engagement events and parties
- Work-life balance & flexible working schedules
- Paid vacation/holiday/sick time
- Employee Stock Ownership Plan (ESOP)
- Medical, dental, vision, life, and disability insurances
- Discounted and/or free Isett wear
- Parental leave
- 401k/Roth match
As a multi-discipline firm, Isett provides a full range of engineering and consulting services, including civil, structural, mechanical, electrical, plumbing, environmental, geotechnical, and municipal engineering, surveying, landscape architecture, code enforcement, plan review, construction management, construction materials testing, and grant writing services to clients throughout the Mid-Atlantic region.
Our company provides civil, structural, mechanical, electrical, plumbing, geotechnical, environmental, and municipal engineering, surveying, landscape architecture, code enforcement, plan review, construction management, construction material testing, and grant writing services to a diverse client base.
We have an opportunity for an IT Specialist to join the Information Technology team in maintaining the computer environment and related systems and to provide exceptional customer service to end users which may include responding to telephone calls, emails, and other requests for technical support.
Responsibilities:
- Analyzing problems with Microsoft Windows operating systems, client software, and computer equipment.
- Maintaining, in working order, all peripheral equipment: printers, scanners, etc.
- Installing and configuring necessary software and service packs, including using remote deployment systems.
- Providing technical support and assistance to staff as needed.
- Identifying, researching, and resolving technical problems.
- Documenting, tracking, and monitoring the problem to ensure a timely resolution.
- Interacting with associates with a professional, yet personable demeanor.
- Performing other job-related duties as assigned.
The ideal candidate should have some experience with the following technologies:
- Architecture, Engineering, and Construction (AEC) software such as Autodesk and Bluebeam products
- Microsoft Windows 10/11 Operating Systems
- Microsoft Office products
- Windows client/server environment
Knowledge of or an interest in learning these technologies:
- Deployment Software: SCCM, Intune
- Online Systems: Microsoft 365
- Monitoring/Remote Software: NinjaRMM, Teamviewer
Requirements
- Technical school, IT certification, or equivalent training and experience.
- Exposure to Windows Operating Systems, AEC software, and networking technologies.
- Analytical and problem-solving skills, be willing and able to learn new technologies and concepts and be able to work as part as a team or independently on assignments.
- Ability to handle multiple tasks simultaneously and prioritize work assignments.
- Valid driver’s license, as interoffice travel will be necessary.
We are an equal opportunity employer and welcome applications from all qualified candidates. We are committed to a diverse and inclusive workplace and do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation or gender identity), nation origin, age (40 or older), disability or genetic information (including family medical history).
Please, no third-party recruiters.
