What are the responsibilities and job description for the Customer Service Support position at barrywehmiller?
About Us:
BW Converting Solutions is a strategic alliance of resources and services that bring together several Barry-Wehmiller companies — Paper Converting Machine Company (PCMC), Winkler Dünnebier (W D), STAX Technologies, Hudson-Sharp, Baldwin Technologies and Northern Engraving and Machine. These industry leaders offer trusted brands and innovative technologies in the design, manufacture, and service of high-performance converting and packaging machinery for the tissue, nonwovens, hygiene, bag-converting, mailing, and printing industries.
Job Description:
The Internal Aftermarket Support Team Member will support Customer Service by providing technical advice and support in assisting with customer orders, research, review drawings and provide pricing and some cost analysis.
ESSENTIAL FUNCTIONS:
- Support the Customer Service department by assisting with inquires that require technical research.
- Maintain pricing and provide cost analysis.
- May generate spare parts list.
- May act as purchasing liaison.
- May generate replacement part upgrade proposals.
- Part order procurement and shipment.
- May monitor safety stock.
- Serve as back-up for parts sales/customer service.
- May create customer service brochures.
- May monitor and track costs.
- Perform other duties as assigned.
EDUCATION & EXPERIENCE:
- Associate degree in a Technical Field or related work experience.
- 8 years of experience.
KNOWLEDGE, SKILLS, ABILITIES:
- Requires advanced knowledge of operational procedures and tools obtained through extensive work experience.
- Demonstrated communication, organization, and time management skills
- Proven problem-solving skills and attention to detail
COMPETENCIES
- Customer Focus – Building strong customer relationships and delivering customer-centric solutions.
- Drives Results - Consistently achieving results, even under tough circumstances.
- Communicates Effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
- Optimizes Work Processes - Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement.
- Action Oriented – Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
- Collaborates – Building partnerships and collaborating with others to meet shared objectives.
- Decision Quality – Making good and timely decisions that keep the organization moving forward.
LEADERSHIP RESPONSIBILITY
This position does not directly supervise other team members.
WORK ENVIRONMENT/PHYSICAL DEMANDS
- Typically sits, grasps items and performs keyboarding for frequent operation of a computer
- Stand, walk, bend, reach or otherwise move about occasionally
- Lift, move or otherwise transfer items up to 30 lbs. occasionally
- Occasional exposure to typical machine shop physical hazards
- Travel by air or car occasionally
This job description has been designed to indicate the general nature and level of work performed by team members within this classification. It’s not intended to be construed as an exhaustive list of all responsibilities, duties and skills, and is subject to change at any time.
At Barry-Wehmiller we recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. We know that our differences often can bring about innovation, excellence and meaningful work—therefore, people from all backgrounds are encouraged to apply to our positions. Please let us know if you require reasonable accommodations during the interview process.
Barry-Wehmiller is an equal opportunity employer. M/F/D/V This organization uses E-Verify.
Company:
Paper Converting Machine Company
