Concierge

About Bartell Hotels: Bartell Hotels is San Diego's largest independent hotel owner-operator with a sharp focus on employees, customers and community. This diverse collection of properties reflects Southern California's natural beauty, love for active lifestyles and exceptional hospitality. Our hotels combine classic and modern design, farm-to-table restaurants and energized bars, three beautiful marinas and the iconic Humphreys Concerts by the Bay entertainment venue.

Our Culture: At Bartell Hotels you will find a team of incredibly friendly people who are committed to exceeding guest expectations every day. The Bartell Hotels culture emphasizes respect, pride, teamwork and development. When you work at Bartell Hotels, you are encouraged to think entrepreneurially, and you are empowered to perform and show leadership in ways that can help advance your career. We often look within to promote deserving colleagues at all levels. Bartell Hotels embraces colleague diversity, inclusion and equity, and is firmly committed to respecting and appreciating each colleague.

Pacific Terrace Hotel: The TripAdvisor top-rated and only AAA Four Diamond beachfront hotel in San Diego, Pacific Terrace is San Diego’s premier luxury boutique hotel dramatically perched above the breaking waves of the Pacific Ocean.   With 73 unique guest rooms and suites, Pacific Terrace offers an intimate setting for guests to relax poolside, while gazing over the water.  Guests also enjoy active pursuits in the local Pacific Beach neighborhood, and adjacent La Jolla and Mission Beach. The warm, talented team at Pacific Terrace, delivers unrivaled hospitality and makes sure that every detail is perfect.

Position: Concierge

The Pacific Terrace is seeking candidates with an upbeat attitude to go above and beyond guests' expectations. Individuals must have excellent customer service skills, be professional, and friendly with good written and verbal skills. Prior knowledge in computer is necessary and Opera experience is a plus.

Flexible schedule is required.  Must be available on weekends and holidays.

Job Description

We're looking for a candidate who understands the true definition of hospitality and can provide AAA Four Diamond service to our guests. The Concierge's primary role is to serve as the guest's liaison for both hotel and non-hotel services, build good connections with guests that enhances their stay, and help ensure guests have a wonderful visit. The Concierge is also considered to be an extension of the Guest Services Agent. The ideal candidate will possess in-depth knowledge of local businesses, entertainment venues and travel options.

Responsibilities 

• Provide in-depth information and recommendations for San Diego restaurants and attractions.
• Respond to a wide variety of questions and needs in person, on the phone, and over e-mail
• Use problem-solving skills to assess and resolve issues
• Build and maintain meaningful relationships while interacting confidently with people of diverse backgrounds
• Utilize subtle, suggestive selling techniques to increase ticketing sales
• Demonstrate ability to deal with different guests some of whom require a high level of patience and tact
• Communicate internally with other departments such as Reservations, Room Service, Housekeeping, Bell Staff, and Valet to ensure that hotel services are coordinated to provide the best in guest satisfaction.
• Plan and coordinate travel itineraries for clients, out-of-town guests and corporate employees consisting of hotel, meal and car reservations.
• Act as a front desk agent and assist guests with the check-in/out process, when necessary.
• Take on special duties and projects as required by management
• Able to handle basic reservation duties

Qualifications 

• High school or equivalent education required
• Minimum 1-2 years of customer service experience in a hotel environment
• Must be able to work a flexible schedule (weekends, and holidays)
• Must be able to lift up to 25 lbs. on a regular and continuing basis
• Working knowledge of the Greater San Diego area; including but not limited to, restaurants, spas, hotels, attractions and up and coming events
• Advanced skills in Word, Excel, Opera, and Outlook; daily use of nearly all programs will occur
• Ability to communicate clearly and speak, read, write and understand English eloquently
• Additional language skills are a plus