What are the responsibilities and job description for the Contact Center Representative position at Bath Planet of St. Louis and More?
Our customer service appointment setting specialists (CSRAS) are
responsible for setting appointments for our sales team.
CSRAS will be responsible for identifying potential clients, reaching
them on the phone, and scheduling an appointment for a sales
representative for a follow-up consultation. If you enjoy talking to
people and are interested in sales, this is the ideal position for you.
Responsibilities
Ensure each prospective client and potential customer has a positive
experience with our company
Take the initiative to learn about the company and grow within the role
Prioritize which appointments take priority over others to maximize
revenue
Field incoming phone calls and convert 50% or more to appointments
Use Microsoft Office suite to manage various aspects of the job
Demonstrate a pleasant disposition with each prospect
Properly explain the products and services to prospective customers
when making appointments
Complete required call notations and reporting throughout each day
Job Qualifications and Skill Sets
Minimum high school diploma, some college preferred
Exhibit excellent communication skills
Be able to overcome and handle rejections or questions from clients
Must be able to work independently using Microsoft Office Suite
Self-motivated and dedicated
Ability to multitask
Ability to work at least 8 hours each day, 5 days per week
Ability to work adjusting shifts due to business needs
A positive attitude
A pleasant speaking voice when engaging with prospects and
customers
Experience and willingness, working in a team environment
Excellent organization skills
Excellent attendance records
Ability to accept constructive criticism and learn from past mistakes
Good at listening to customers – Remember a good appointment
setter will listen 80% of the time and speak 20% of the time
An extrovert who has a knack for excellent customer service
Must have great time management skills and ability to work
independently
CRM Proficiency: Familiar with customer relationship management
tools like Salesforce, HubSpot, or Zoho. Marketsharp proficiency is
highly desired.
Ensure each prospective client and potential customer has a positive
experience with our company
Take the initiative to learn about the company and grow within the role
Contact Center Representative Job Description
General Purpose
Interact with customers to provide and process information and set appointments in
response to inquiries, concerns and requests about products and services.
Main Job Duties and Responsibilities
- deal directly with customers either by telephone or electronically
- respond promptly to customer inquiries
- handle and resolve customer complaints
- overcome customer objections
- obtain and evaluate all relevant information to handle service and sale
inquiries
- provide accurate information
- perform customer verifications
- set up new customer appointments
- follow up with existing customers to set new lead appointments
- process customer requests
- organize workflow to meet customer timeframes and appointment setting
goals
- maintain key metrics, KPIs, and appointment setting minimum requirements
- direct requests and unresolved issues to the designated resource
- manage customers' accounts
- keep records of customer interactions and appointments
- record details of inquiries, comments, complaints and appointments
- record details of actions taken
- maintain customer databases
- manage time effectively and adhere to posted schedules
- communicate and coordinate with internal departments
- follow up on customer interactions as necessary
- provide feedback on the efficiency of the customer service or appointment
setting process
Education and Experience
- high school diploma, general education degree or equivalent
- knowledge of customer service principles and practices
- knowledge of appointment setting principles and practices
- knowledge of sales principles and practices
- knowledge of relevant computer applications
- numeric, oral and written language applications
Key Skills and Competencies
- interpersonal skills
- communication skills- verbal and written
- listening skills
- problem analysis and problem-solving
- attention to detail and accuracy
- data collection and ordering
- customer service orientation
- adaptability
- initiative
- stress tolerance
- ability to properly qualify leads
- ability to overcome objections
- ability to set appointments
Job Type: Full-time
Pay: From $16.50 per hour
Expected hours: 40 per week
Benefits:
- On-the-job training
- Paid time off
Shift:
- 8 hour shift
People with a criminal record are encouraged to apply
Work Location: In person
Salary : $17