What are the responsibilities and job description for the IT Support Specialist position at Baton Rouge Telco FCU?
We are currently searching for an IT Support Specialist to join our team. If this sounds like you, we'd love to chat!
Job Description
- Provides on-going support to all Credit Union staff in the use of end-user hardware and software products; provides limited assistance to users developing applications with the standard user products; notifies users of useful new features available through product updates.
- Assists in troubleshooting, maintenance, and repair of PCs, printers, terminals, etc., coordinating with vendors and other IT staff to resolve hardware, software, and network problems as necessary.
- Installs end-user hardware and PC software; ensures that Credit Union employees know how to care for and maintain their terminals, printers, and PCs and understand procedures for data backup, network access, etc.
- Trains Credit Union staff to use standard PC-based office automation software tools by providing formal training and coordinating third-party training providers.
- Demonstrates the Credit Union's Core Values (Service with an EDGE, Solutions, Adaptability, Respect, Accountability).
- Performs other job related duties as assigned.
Requirements
- Three to five years of similar or related experience.
- A two-year college degree, completion of a specialized certification or licensing, completion of specialized training courses conducted by vendors, or job-specific skills acquired through an apprenticeship program.
- Hours are 8:00AM to 5:00PM.
