What are the responsibilities and job description for the Front Desk Agent position at Bay Hotel Group LLC?
Job Summary
We are seeking a dedicated and friendly Front Desk Agent to join our hospitality team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and the ability to manage multiple tasks efficiently. If you have a passion for guest relations and hospitality management, we would love to hear from you.
Responsibilities
- Greet guests upon arrival with a warm and friendly demeanor.
- Manage check-in and check-out processes efficiently.
- Handle guest inquiries, requests, and complaints with professionalism.
- Maintain accurate records of guest information and reservations.
- Operate phone systems to assist guests and manage calls effectively.
- Provide information about hotel amenities, services, and local attractions.
- Assist with night audit duties as required.
- Collaborate with other hotel departments to ensure seamless guest experiences.
- Uphold high standards of cleanliness and organization at the front desk area.
Requirements
- Proven experience in customer service or guest services within the hospitality industry.
- Strong phone etiquette and communication skills.
- abilities are a plus for assisting diverse clientele.
- Familiarity with .
- Ability to handle cash transactions accurately and responsibly.
- Excellent problem-solving skills and attention to detail.
- Flexibility to work various shifts, including nights and weekends as needed.
- A background in hospitality management is advantageous but not mandatory.
Join our team as a Front Desk Agent where your contributions will help create memorable experiences for our guests!
Job Types: Full-time, Part-time
Pay: $11.00 - $14.46 per hour
Expected hours: 20 – 40 per week
Benefits:
- Employee discount
- Flexible schedule
Schedule:
- Day shift
- Evenings as needed
- Evening shift
- Holidays
- Monday to Friday
- Morning shift
- Nights as needed
- Night shift
- On call
- Overtime
- Rotating weekends
- Weekends as needed
Experience:
- Guest services: 1 year (Required)
Language:
- Spanish, English (Required)
Shift availability:
- Day Shift (Required)
- Night Shift (Required)
- Overnight Shift (Preferred)
Ability to Commute:
- Kalamazoo, MI 49001 (Required)
Ability to Relocate:
- Kalamazoo, MI 49001: Relocate before starting work (Required)
Work Location: In person
Salary : $11 - $14