What are the responsibilities and job description for the Front Desk Agent position at TownePlace Suites Marriot Hotel?
**Job Summary:** We are seeking a professional and customer-oriented Front Desk Agent to join our team. The ideal candidate will have a background in hospitality and excellent guest service skills. As a Front Desk Agent, you will be the first point of contact for guests, providing exceptional service from check-in to check-out. **Responsibilities:** - Greet guests and provide them with a warm welcome - Assist guests with check-in and check-out processes - Handle guest inquiries and provide information about hotel services and amenities - Manage reservations and room assignments - Process payments and maintain guest accounts - Address guest issues and concerns in a timely and effective manner - Coordinate with other hotel departments to ensure guest satisfaction - Perform night audit duties as needed **Qualifications:** - Previous experience in hospitality, front desk, or guest relations preferred - Multilingual skills are a plus - Knowledge of hotel operations and hospitality management - Strong communication and customer service skills - Familiarity with hotel booking systems and phone systems - Ability to work flexible hours including evenings, weekends, and holidays Joining our team as a Front Desk Agent offers the opportunity to work in a dynamic hospitality environment, interact with diverse guests, and contribute to creating memorable experiences for our visitors. If you are passionate about providing exceptional service and enjoy working in a fast-paced setting, we invite you to apply for this exciting opportunity.
Job Types: Full-time, Part-time
Pay: $13.50 - $14.00 per hour
Benefits:
- Employee discount
- Paid time off
Schedule:
- 8 hour shift
- Evening shift
- Overnight shift
People with a criminal record are encouraged to apply
Work Location: In person
Salary : $14 - $14
