Receptionist

Job Summary:
Bay Marine and Sports Center is seeking a dynamic, detail-oriented Receptionist to join our team in a fast-paced, customer-focused environment. This role is essential for supporting our Service Writers and Service Manager as we strive to deliver the highest standards of service to our customers on Lake LBJ. You will be the first point of contact for our clients, providing exceptional customer service and facilitating efficient communication between departments.

Key Responsibilities:

• Front Desk Management: Greet and assist customers as they arrive, creating a welcoming and friendly atmosphere.
• Answer Incoming Calls: Handle routine and inquiry calls, providing information about our services, scheduling appointments, and routing calls to appropriate personnel.
• Communicate with Service Team: Relay customer requests and requirements to Service Writers and the Service Manager efficiently to ensure timely service delivery.
• Appointment Scheduling: Manage service appointments, ensuring optimal use of service bays and resources.
• Customer Follow-Up: Contact customers to confirm service appointments, remind them of upcoming appointments, and follow up on post-service satisfaction.
• Record Keeping: Maintain accurate records of customer interactions, service requests, and appointments.
• Administrative Support: Perform various clerical tasks such as filing, data entry, and document preparation to support the service department.
• Maintain Cleanliness: Keep the reception area and common areas tidy and organized.

Qualifications:

• High school diploma or equivalent; additional education in office management or related field is a plus.
• Prior experience in a receptionist or customer service role, preferably in a fast-paced environment.
• Excellent communication skills, both verbal and written, with a friendly and professional demeanor.
• Strong organizational skills with the ability to multitask and prioritize tasks effectively.
• Proficiency in using office equipment (computers, phones, copiers) and standard software (Microsoft Office or Google Workspace).
• Familiarity with the boating industry, boat maintenance, or personal watercraft is advantageous but not required.

Personal Attributes:

• A positive, proactive attitude and a willingness to learn.
• Team player with the ability to adapt to changing situations and multiple demands.
• Strong attention to detail and commitment to providing excellent service.

Why Join Us?

At Bay Marine and Sports Center, we offer a supportive and exciting work environment on the beautiful Lake LBJ. You will be part of a dedicated team working to provide exceptional service to boating enthusiasts and contribute to memorable experiences on the water.

To Apply:

If you are interested in joining our team as a Receptionist and meet the qualifications listed above, please submit your resume and a cover letter to taylor@baymarine-sc.com. We look forward to hearing from you!

Bay Marine and Sports Center is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Type: Full-time

Pay: $15.00 - $16.00 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Employee discount
• Health insurance

Schedule:

• 8 hour shift

Ability to Commute:

• Horseshoe Bay, TX 78657 (Required)

Ability to Relocate:

• Horseshoe Bay, TX 78657: Relocate before starting work (Required)

Work Location: In person

Salary : $15 - $16