What are the responsibilities and job description for the Front Desk Manager position at Bay Paws Pet Resort?
Front Desk Manager
BRING YOUR DOG TO WORK
We are seeking a dedicated and enthusiastic Front Desk Supervisor to join our team at Bay Paws Pet Resort. We welcome pups and kitties of all shapes, sizes, and breeds, and we want YOU to help us lead our team of reservationist in providing exceptional customer service to our pet families. If you love spending time with animals, have great leadership skills and experience, and want to be a part of a company that helps you grow, this may be the perfect job for you!
About Bay Paws Pet Resort
Bay Paws Pet Resort offers luxury boarding, daycare, and grooming services at multiple locations in the Tampa Bay area. We believe that the best pet care requires an understanding and knowledge of pet behavior, in addition to excellent customer service.
Benefits
- Competitive pay ranging from $15.50-$17.50/hour based on experience
- Access to continuing education tools to encourage growth, development, and promotions
- Employee Assistance Program
- PTO for full-time and part-time employees after one year
- Holiday pay and incentives
- Employee of the Month program with cash prizes
- Bring your dog to work for free!
- Discounts on retail, bathing, and pet boarding
- Flexible scheduling
- And more!
Responsibilities
Leadership:
- Train and guide the Front Desk team to ensure the highest standards of customer service and pet care are provided.
- Oversee and manage your team, which will involve providing recommendations and input for promotions, performance recognition, performance reviews, and progressive counseling.
- Collaborate with management to implement the most efficient processes and care practices.
- Lead by example in professionalism and accountability to motivate staff and foster a high-performing work environment.
General Responsibilities:
- Ensure all new clients are onboarded properly.
- Check daily daycare, grooming, and boarding schedules to ensure they are properly booked.
- Verify all orders are processed correctly and reconcile those that are unprocessed or incomplete.
- Work with management to identify sales goals and methods to meet them. This includes conducting outreach, up-selling services, facilitating events, and more.
- Communicate with pet parents regarding their pet’s services in a timely manner.
- Address customer issues and complaints to the best of your ability before deferring to management.
Requirements
- Previous experience in a customer service role, preferably in the hospitality or pet care industry.
- Passion for working with pets and their families.
- Supervisory or team lead experience with training and on-boarding responsibilities.
- Excellent communication and interpersonal skills.
- Availability to work flexible hours, including weekends and holidays, based on business needs.
Preferred Qualifications
- Knowledge of animal behavior, body language, and basic care practice.
- Experience with PetExec.
- Marketing/sales experience.
Job Type: Full-time
Pay: $15.50 - $17.50 per hour
Benefits:
- Employee assistance program
- Employee discount
- Flexible schedule
- Paid time off
- Professional development assistance
- Referral program
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Morning shift
- Weekends as needed
Ability to Commute:
- Tampa, FL 33605 (Required)
Ability to Relocate:
- Tampa, FL 33605: Relocate before starting work (Required)
Work Location: In person
Salary : $16 - $18
