What are the responsibilities and job description for the Front Desk Agent position at Baymont by Wyndham?
Overview: We are seeking a highly motivated and customer-oriented individual to join our team as a Front Desk Agent. As a Front Desk Agent, you will be the first point of contact for our guests, providing exceptional service and ensuring a positive experience during their stay. If you have a passion for hospitality and enjoy working in a fast-paced environment, we would love to hear from you. Duties: - Greet guests in a friendly and professional manner upon arrival - Check guests in and out, ensuring accuracy of information and payment processing - Answer phone calls and respond to guest inquiries promptly and courteously - Assist guests with reservations, changes, and cancellations - Provide information about hotel facilities, services, and local attractions - Handle guest complaints or concerns with empathy and resolve issues to ensure guest satisfaction - Maintain accurate records of guest interactions, transactions, and requests - Collaborate with other hotel departments to ensure seamless guest experiences - Perform night audit duties as needed Experience: - Previous experience in a front desk or guest service role preferred - Knowledge of hotel operations and procedures is an asset - Familiarity with phone systems and computerized reservation systems - Strong communication skills with excellent phone etiquette - Ability to multitask and prioritize tasks effectively in a fast-paced environment - Exceptional attention to detail and problem-solving skills - Proficiency in multiple languages is a plus At our hotel, we value our employees' contributions and offer competitive compensation along with the following benefits: - Health insurance options - Retirement savings plan - Paid time off - Employee discounts on hotel stays If you are looking for an exciting opportunity to be part of a dynamic team in the hospitality industry, please submit your application today. We look forward to reviewing your qualifications.
Job Types: Full-time, Part-time
Pay: $14.00 - $16.50 per hour
Benefits:
- Employee discount
Schedule:
- 8 hour shift
- Evening shift
- Morning shift
- Night shift
Ability to Relocate:
- Billings, MT 59101: Relocate before starting work (Required)
Work Location: In person
Salary : $14 - $17
