What are the responsibilities and job description for the Night Auditor/Front Desk Clerk position at Baymont by Wyndham?
Job Overview
We are seeking a dedicated and personable Night Auditor to join our team in providing exceptional guest services at our hotel. The ideal candidate will have a passion for hospitality and a commitment to ensuring that every guest has a memorable experience. As the first point of contact for our guests, you will play a crucial role in creating a welcoming atmosphere and managing various front desk operations.
Duties
- Greet guests warmly upon arrival and check them in efficiently while providing information about hotel amenities and services.
- Handle guest inquiries, requests, and complaints with professionalism and courtesy, ensuring high levels of customer satisfaction.
- Manage reservations, cancellations, and modifications using hotel management software.
- Perform night audit duties as required, ensuring accurate financial reporting and balancing of accounts.
- Maintain an organized front desk area, including managing phone systems and handling incoming calls promptly.
- Uphold the hotel's standards of cleanliness and presentation at the front desk.
Experience
- Previous experience in guest services or customer service roles is preferred; experience in hospitality management is a plus.
- A strong commitment to delivering outstanding hospitality experiences is essential.
Join our team as a Night Auditor where your skills in customer service and hospitality will shine!
Job Types: Full-time, Part-time
Pay: $15.00 - $17.00 per hour
Benefits:
- Employee discount
- Free parking
Schedule:
- Night shift
Ability to Commute:
- Billings, MT 59101 (Required)
Ability to Relocate:
- Billings, MT 59101: Relocate before starting work (Required)
Work Location: In person
Salary : $15 - $17
