What are the responsibilities and job description for the Front Desk Clerk position at Baymont Inn and Suites by Wyandham?
Job Overview
We are seeking a dedicated and friendly Front Desk Agent to join our team at a premier resort. The ideal candidate will have a passion for hospitality and guest relations, ensuring that every visitor has a memorable experience. As the first point of contact for guests, you will play a crucial role in creating a welcoming atmosphere while efficiently managing front desk operations.
Responsibilities
- Greet guests warmly upon arrival and assist with check-in and check-out processes.
- Manage reservations, including modifications and cancellations, using hotel management software.
- Respond promptly to guest inquiries and provide information about hotel services, amenities, and local attractions.
- Handle phone calls using phone systems, directing inquiries to appropriate departments as needed.
- Maintain accurate records of guest information and transactions in compliance with company policies.
- Address guest complaints or issues with professionalism and courtesy, ensuring satisfaction.
- Collaborate with housekeeping and maintenance teams to ensure rooms are ready for incoming guests.
- Assist in managing billing processes and ensure accuracy in guest accounts.
- Promote hotel services and special offers to enhance guest experiences.
Requirements
- Previous experience in a front desk role within the hospitality industry is preferred.
- Strong knowledge of guest services and hospitality management principles.
- Excellent communication skills, both verbal and written; bilingual candidates are highly desirable.
- Proficiency in using phone systems and hotel management software.
- Ability to multitask effectively in a fast-paced environment while maintaining attention to detail.
- Strong problem-solving skills with a focus on guest satisfaction.
- A friendly demeanor with a passion for providing exceptional customer service.
- Flexibility to work various shifts, including weekends and holidays as needed.
Join our team as a Front Desk Agent where your contributions will help create lasting memories for our guests!
Job Types: Full-time, Part-time
Pay: From $15.50 per hour
Schedule:
- Day shift
- Evening shift
- Morning shift
Work Location: In person
Salary : $16
