What are the responsibilities and job description for the Front Desk Receptionist position at Baymont Inn and Suites by Wyandham?
- Greet guests as they arrive
- Manage the registration process
- Ask for identification and ensure that the provided credentials are accurate
- Handle guest check-ins and check-outs appropriately
- Operate hotel switchboard, take calls and provide information and transfer calls
- Manage accurate accounting of all rooms
- Provide guests with room keys
- Take reservations over the telephone, through emails and in person
- Answer queries regarding the hotel’s services, charges, dining facilities, sports facilities and travel directions
- Refer guests to appropriate departments to resolve complaints or provide suggestions
- Compute bills and take payments
- Provide guests with directions around the hotel
- Contact housekeeping and maintenance departments when a problem is reported
- Explain appropriate use of keys and ensure that guests are satisfied with the rooms allotted to them
- Balance cash at the end of the shift and generate accounting reports for the benefit of the next shift
Job Types: Full-time, Part-time
Pay: $11.00 - $14.00 per hour
Schedule:
- 8 hour shift
- Monday to Friday
- Night shift
- Weekends as needed
Experience:
- Customer service: 1 year (Preferred)
Work Location: In person
Salary : $11 - $14
