Client Access Representative - Behavioral Crisis Center (Sedalia)

Job Description:

Job Title: Client Access Representative

Location: Sedalia, Missouri

Department: Behavioral Crisis Center
Employment Type: Full-time

Job Summary:

Embrace the opportunity to be the welcoming face and first point of contact for our clients as a Client Access Representative at the Behavioral Crisis Center. In this vital role, you'll play a crucial part in ensuring a seamless and positive experience for every individual who seeks our services. Your exceptional customer service skills, attention to detail, and ability to multitask will be instrumental in providing support for those in need of mental health and crisis intervention services.

As a Client Access Representative, you'll be responsible for assisting clients with inquiries regarding mental health, domestic violence, and addictive disorders services, coordinating pre-screening paperwork, and informing clients of their cost share responsibilities. Your professionalism and effective communication skills will enable you to handle client inquiries, schedule follow-up appointments, and assist with Medicaid applications as needed.

In the supportive community of Sedalia, Missouri, you'll find a welcoming environment that fosters both personal and professional growth, all while being part of a mission-driven organization committed to saving lives.

The Client Access Representative position offers...

• Competitive salary and benefits package
• A unique workplace culture that prioritizes diversity, equity, and inclusion
• Opportunities to make a meaningful impact in the community
• A supportive environment focused on personal and professional growth

Key Responsibilities:

• Respond to inquiries for mental health, domestic violence, and/or addictive disorders services, referring clients to appropriate Burrell departments or outside agencies.
• Assist Behavioral Crisis Center clients with pre-screening paperwork and cost share information.
• Schedule follow-up appointments for clients referred to other Burrell services and assist in filling out Medicaid applications if necessary.
• Maintain documentation of referrals and keep accurate records and reports.
• Work independently, demonstrate initiative, and remain flexible with changing job demands.
• Assist with scheduling and maintaining telehealth appointments as required.
• Answer phone calls, direct inquiries, and respond to requests from leadership.
• Maintain a welcoming and organized reception area.
• Participate in service monitors and quality improvement programs.
• Demonstrate excellent guest relations skills in all interactions.
• Assist with additional duties and projects as assigned.

Education and/or Experience Qualifications:

• High school diploma or GED required.
• One year of relevant experience preferred.
• Schedule flexibility is required.

Additional Qualifications:

• Excellent oral, written, and interpersonal communication skills.
• Strong customer service orientation and ability to multitask.
• Excellent organization and typing skills.
• Proficiency in computer applications.
• Willingness to complete necessary background checks.

Brightli is on a Mission:

A mission to improve client care, reduce the financial burden of community mental health centers by sharing resources, a mission to have a larger voice in advocacy to increase access to mental health and substance user care in our communities, and a mission to evolve the behavioral health industry to better meet the needs of our clients.

As a behavioral and community mental health provider, we value diversity, equity, and inclusion in our workforce and encourage applications from individuals from diverse backgrounds and experiences. If you are passionate about empowering your local communities and promoting health equity, we invite you to join our mission-driven organization that is committed to building a diverse, equitable, inclusive and authentic workplace.

We are an Equal Opportunity and Affirmative Action Employer, and encourage applications from all qualified individuals without regard to race, color, religion, sex, gender identity, gender expression, sexual orientation, national origin, age, marital status, disability or veteran status, or to other non-work related factors.

Burrell is a Smoke and Tobacco Free Workplace.