What are the responsibilities and job description for the Call Center Customer Service Representative position at BC?
Job Overview
We are seeking a dedicated Health care or Data entry or Front desk or Receptionist or clinical or hospital Call Center Representative to join our team. The ideal candidate will be responsible for handling customer inquiries, resolving issues, and providing exceptional service over the phone.
Duties
- Communicate with customers via telephone to provide information about products or services
- Utilize computer systems to track customer interactions and details
- Address customer concerns and resolve complaints with professionalism
- Conduct sales or lead generation activities when required
- Provide multilingual support if applicable
- Perform office tasks such as data entry and documentation
- Type accurately and efficiently during customer interactions
Requirements
- Proficient in English with excellent verbal and written communication skills
- Prior experience in customer support or call center environment is a plus
- Ability to handle a high volume of calls with patience and empathy
- Familiarity with client services principles and practices
- Strong problem-solving skills and attention to detail
Job Type: Full-time
Pay: $17.50 - $18.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Referral program
- Vision insurance
Shift:
- Day shift
Ability to Commute:
- Louisville, TN 37777 (Preferred)
Ability to Relocate:
- Louisville, TN 37777: Relocate before starting work (Preferred)
Work Location: In person
Salary : $18 - $18
