What are the responsibilities and job description for the IT Provisioning Administrator (On-Site) position at BCS365?
Job Description
Job Description
This position is on-site full-time in Rocky Mount, NC : Monday - Friday, 8 : 00 AM - 5 : 00 PM (EST)
The Provisioning Administrator is primarily responsible for configuring hardware, software, and account access for new hire and termination of our clients end users.
Essential Duties and Responsibilities
- Process customer service request for provisioning of end users; including but not limited to creation of accounts in Active Directory, provide appropriate access, allocating licenses and configure software and hardware i.e., computers, desk IP phones, cellular, etc.
- Improve efficiency by automating, where possible, of accounts and hardware setup through scripting, imaging, etc.
- Assist with the coordination of any hardware shipment and onsite deployments
- Provide technical support where needed
- Create and conduct onboarding IT orientation using approved methodologies and materials i.e., PowerPoint presentation, self-help user guides, etc.
- Create and update provisioning documentation; including but not limited to a step-by-step procedure, a checklist, etc.
- Update customer asset in ticketing system when adding or removing hardware and software
- Data entry may be required for new and active clients
- Onsite required
- Other duties as assigned
Customer Focus
Required Professional IT Certifications and Experience
Decision making and Self-Management
BCS365 is an Equal Opportunity Employer. We consider applicants for all positions without discrimination based on race, color, religion, creed, gender, national origin, sexual orientation, age marital or veteran status, disability, or any other legally protected status.
Please Note : BCS365 participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.