What are the responsibilities and job description for the Front Desk Agent position at Beach Street Inn?
As a Front Desk Agent at Beach Street Inn, you will be the first point of contact for our guests, ensuring a welcoming and efficient check-in experience. Your role is vital in maintaining our reputation for outstanding customer service and creating memorable stays for our guests.
Responsibilities
- Greet guests upon arrival with a friendly and professional demeanor.
- Manage the check-in and check-out processes efficiently.
- Handle guest inquiries and resolve issues promptly to ensure satisfaction.
- Maintain accurate records of guest information and transactions.
- Assist with reservations and provide information about hotel services and local attractions.
- Perform night audit duties as required, ensuring all financial transactions are accurate.
- Collaborate with housekeeping and maintenance teams to ensure guest rooms are ready for occupancy.
Requirements
- Previous experience in hospitality or customer service roles is preferred.
- Strong communication skills, both verbal and written.
- Ability to handle multiple tasks in a fast-paced environment.
- Proficiency in phone etiquette and customer interaction.
- Multilingual or bilingual skills are a plus but not required.
- Familiarity with hotel management software is an advantage.
If you're passionate about providing exceptional guest experiences and want to be part of a dynamic team at Beach Street Inn, we invite you to apply today!
Job Type: Full-time
Pay: From $17.00 per hour
Expected hours: No more than 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Every weekend
- Holidays
- Monday to Friday
- Morning shift
Education:
- High school or equivalent (Required)
Experience:
- Customer service: 1 year (Preferred)
- Hospitality: 1 year (Preferred)
Shift availability:
- Night Shift (Preferred)
- Day Shift (Preferred)
Ability to Commute:
- Santa Cruz, CA 95060 (Required)
Work Location: In person
Salary : $17