What are the responsibilities and job description for the Collections Specialist position at Beacon Design by ChemArt?
Who We Are: At Beacon Design, a division of ChemArt, we don’t just create custom-designed ornaments, keepsakes, and collectibles; we craft memories. Our products are cherished by customers across the U.S., and our sister company, Chemtech, brings innovative solutions to industrial, medical, and technology companies, both with a strong focus on excellent customer service and exceptional quality.
Key Responsibilities:
- Account Monitoring: Regularly review customer accounts to identify overdue payments and take appropriate action.
- Customer Communication: Contact clients via phone, email, or mail to discuss their debts and arrange payment plans if necessary.
- Payment Processing: Manage incoming payments, process refunds, and ensure accurate record-keeping of all transactions.
- Dispute Resolution: Address and resolve any billing issues or discrepancies to facilitate prompt payments.
- Documentation: Maintain detailed records of all collection activities, including customer interactions and payment statuses.
Skills:
- Strong communication and negotiation abilities.
- Excellent problem-solving skills.
- Attention to detail and high level of accuracy.
- Proficiency in relevant software applications (e.g., accounting software, Microsoft Office Suite)
- Strong organizational and time management skills.
- Commitment to maintaining confidentiality of sensitive information.
Qualifications:
- High School Diploma or equivalent required
- Minimum of one year of customer contact experience, collections, loss mitigation or other mortgage related experience
- Strong PC and typing skills
- Proficient in basic mathematics
- Capability to learn company policies, procedures, and state and federal laws
- Excellent analytical, communication, and negotiating skills
- Ability to work well on a team, within a structured environment
- Aptitude to use a telephony system.
Job Type: Full-time
Pay: $18.00 - $21.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Ability to Relocate:
- Warwick, RI 02886: Relocate before starting work (Required)
Work Location: In person
Salary : $18 - $21
