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IT Desktop Support Specialist

Beacon Hill
Des Moines, IA Full Time
POSTED ON 1/20/2025
AVAILABLE BEFORE 4/15/2025

IT Desktop Support Specialist

5 days / week onsite in West Des Moines

4 openings (contract, from 1 / 21-4 / 30) w / possible extensions

General Comments

PURPOSE

  • Provide hardware, software, and mobile support for business and IT users within the organization primarily in West Des Moines with smaller offices located in other areas of the country.

ACCOUNTABILITIES

  • Install, maintain, and update PC hardware and software
  • Test, configure and troubleshoot within one or more of the above areas.
  • Perform regular monitoring to ensure efficient operation and accuracy.
  • Identifies, escalates and makes recommendations for improvement.
  • Communicate to stakeholders regarding status, quality, risks, and operations.
  • Complete and document break / fix incidents and move / add / change requests.

    • EDUCATION & EXPERIENCE

  • Desktop support experience required.
  • Certifications are a plus.

    • KNOWLEDGE, SKILLS & ABILITIES

  • Knowledge in one or more of the following : troubleshooting PC hardware issues for laptops, desktops, and mobile devices; troubleshooting PC software issues; understanding of the Windows 10 / 11 operating system.
  • Strong analytical skills.
  • Good attention to detail.
  • Excellent verbal and written communication skills.
  • Ability to make decisions, use independent judgment, establish priorities, and work effectively on multiple initiatives concurrently.

    • Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.

    If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser :

    Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records.

    Company Profile :

    Beacon Hill Technologies, a premier National Information Technology Staffing Group, provides world class technology talent across all industries utilizing a complete suite of staffing services. Beacon Hill Technologies' dedicated team of recruiting and staffing experts consistently delivers quality IT professionals to solve our customers' technical and business needs.

    Beacon Hill Technologies covers a broad spectrum of IT positions, including Project Management and Business Analysis, Programming / Development, Database, Infrastructure, Quality Assurance, Production / Support and ERP roles.

    Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting .

    Benefits Information :

    Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings.

    We look forward to working with you.

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