What are the responsibilities and job description for the IT Desktop Support Specialist position at Robert Half?
We are offering a long-term contract employment opportunity for an IT Desktop Support Specialist in West Des Moines, Iowa. The role involves providing hardware, software, and mobile support within the business and IT users primarily in West Des Moines. As an IT Desktop Support Specialist, you'll be tasked with maintaining and updating PC hardware and software, troubleshooting issues, and communicating with various stakeholders.Responsibilities:• Efficiently and accurately process requests related to break/fix incidents and move/add/change.• Ensure regular monitoring of systems to maintain operation efficiency and accuracy.• Handle the installation, maintenance, and updates of PC hardware and software.• Effectively communicate with stakeholders about status, risks, quality, and operations.• Troubleshoot issues related to PC hardware for laptops, desktops, and mobile devices.• Identify potential areas of improvement, escalate when necessary, and make appropriate recommendations.• Utilize your knowledge of the Windows 10/11 operating system to troubleshoot PC software issues.• Leverage strong analytical skills to make decisions, use independent judgment, and establish priorities.• Work effectively on multiple initiatives concurrently while maintaining good attention to detail.• Utilize excellent verbal and written communication skills in all aspects of the role.
