What are the responsibilities and job description for the Customer Service & Enrollment Manager position at Bear Paddle Services?
Bear Paddle is a facility dedicated to teaching children's swim lessons. The Customer Service & Enrollment Manager is responsible for executing exceptional customer service and lead management to ensure their location meets, or exceeds, monthly enrollment goals. This individual focuses on new family acquisition & existing family retention.
Our Ideal Candidate :
Outgoing, fun personality with past experience in closing sales
Customer First" attitude
Loves working with children and families
Core Duties :
Provides tours, coordinates trial lessons and follows up with all digital enrollment leads
Welcomes new students & families
Delivers the highest quality customer service to families through professional greetings, account maintenance, and extensive knowledge of the Bear Paddle program
Engages with Swim School Manager to drive optimal team member and family retention
Recruits, interviews, trains & develops the Customer Care Team & their performance
Secondary Duties :
Drive deeper engagement with enrolled families ensuring participation at Family Swim, Camps, Make-Up and Catch-Up lessons, as well as reviews and referrals
Manage any day / time changes for existing families in a manner that keeps them swimming
Hosts fun, seasonal themed events
Requirements
High School Diploma or equivalent, Bachelor's Degree preferred
2 years of customer service or sales experience
Prior management experience preferred
This is a full-time position with medical & dental benefits
Evening and weekend availability is required
Compensation $46,000-$48,000, medical and dental insurance and HSA option
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